RingCentral vs. Zoom
Searching for an all-in-one message, video and cloud phone solution? Close the gaps, and unite all your important conversations with RingCentral.
Phone, Video, Chat, Webinar
AI Contact Center
AI Conversation Intelligence
Frontline Worker Solutions
Take a closer look at how RingCentral compares
Get the full details in our RingCentral vs. Zoom Buyers Guide.
Maximize ROI
Get everything you have with Zoom and then some more! Power best of breed employee and customer communications in all modalities.
Empower frontline staff
RingCentral has purpose built AI and communications tools specifically for desk-less workers.
Upgrade your contact center
RingCentral offers more advanced capabilities and AI automations, more customization, more comprehensive reporting and analytics, making it a better choice.
Improve security and reliability
Elevate to enterprise-grade security with ISO-compliant and comprehensive end-to-end encryption across the platform and a proven 19+ quarters of <6 minutes of annual downtime.
How we stack up
RingCentral
$35
/user/month (annual billing)
RingCentral MVP Ultra Edition
Unlimited audio conferencing (up to 1,000 participants)
Unlimited storage for files and recordings*
Unlimited domestic calling
Advanced cloud phone system (IVRs, ACD)
10,000 Toll-Free Minutes
Advanced Call Handling
Voice AI (transcripts, noise reduction, robocall blocking)
SMS
Internet Fax
AI Video Meetings (transcripts, summaries)
Whiteboard
Team Messaging
Document Sharing
Task Management
IT and line of business analytics (real time, QoS, trends)
350+ integrations like CRM, Productivity & Contact Center
Automatic call recording
Deep integration with
best of breed Contact Center
best of breed Contact Center
Deep integration with best of breed Contact Center
Free onboarding & implementation <100 users
Zoom
$45
/user/month (annual billing)
Zoom One Business Plus
(+Zoom Phone Power Pack)
Meeting recording storage (10GB/licensed user)
Calling
Basic Call Handling
Voice AI (transcripts)
SMS
AI Video Meetings (transcripts, summaries)
Whiteboard
Team Messaging
Document Sharing
Historical analytics
Video integrations
Limited live reports for real-time queue management
Audio conferencing (add-on)
Limited Toll-Free Minutes
Internet Fax
Task Management
Adoption analytics
Limited contact center capabilities
Walkie Talkie + Frontline AI tools
*unlimited video and voice recordings, with 1 year of cloud recording retention
EASY MIGRATION
Switching is easier than you think
Our professional service experts have cloud-to-cloud migration playbooks and can port your numbers for you and train your teams.
CONTACT CENTER
Upgrade your contact center
Enjoy more features rich, true omnichannel, AI automations and comprehensive analytics with RingCentral Contact Center.
RingCentral really checked all the boxes for us. Automatic call recording and logging, easy-to-set-up caller menus, built-in video conferencing, and integration with Salesforce.
Ryan Pittman - Vice President of Marketing, Fidelity
Frequently Asked Questions
RingCentral takes privacy and security seriously. In addition to keeping your communications secure through enterprise-grade encryption, we are backed by leading 3rd party certifications such as SOC 2, ISO 27001, HITRUST, CSF and more. We are the only solution to use industry-leading predictive AI/ML algorithms to detect and stop fraudulent robocalls and spam attacks. We’re the first to introduce innovations like end-to-end encryption to messaging and phone for groups, on any device. All backed by our leading five 9s reliability for over a record 19 quarters.
While Zoom pricing appears to be lower at first however this doesn’t take into account the “hidden add ons” need for full suite business communications like audio conferencing, a business phone system, business and high volume SMS, eFaxing, task management and team messaging, additional cloud storage etc. RingCentral’s package is more comprehensive and cheaper when you add together all the capabilities you receive included.
A unified communications solution is crucial for any organization. With ever-changing employee and customer demands, an evolving business landscape, and growing needs, it is important to select a provider that offers the most financial and operational benefits.
Through this RingCentral and Zoom comparison, we showcase how two of the most popular communication platforms overlap and differ from each other and why, in the end, RingCentral lands on top. Here’s what you can expect from us:
- Immediate cost savings - RingCentral helps in reducing costs by bringing together all critical communications and collaboration tools into a single platform. We offer a 99.999% uptime SLA for improved productivity and efficiency and, of course, cloud-based solutions to cut down costs on on-premise infrastructure installation and maintenance.
- Industry-leading communications tools - By making RingCentral your go-to service provider, you get access to a wide range of UCaaS and CCaaS solutions that have received high regard from industry experts. We utilize AI technologies (natural language processing and machine learning) and are continuously looking for ways to deliver the best voice, video, messaging, and contact center capabilities.
- Streamlined workflows - RingCentral consolidates all your favorite tools into one place so that agents spend less time toggling between applications and focus on more important tasks. By making work easier for your team, you can create an environment that promotes high performance, morale, and employee satisfaction.
- 24/7 customer service - RingCentral offers omnichannel customer support that is available around the clock to make sure all communication needs and issues are addressed as promptly as possible. We also provide a dedicated account manager for each of our enterprise customers that can be reached through multiple touchpoints.
Get started with RingCentral