RINGCENTRAL VS. 8X8

Are you getting the best with 8x8?

RingCentral offers the best of breed unified communications and contact center solutions under one roof, with deeper experience in advanced enterprise migrations.

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Comparison of RingCentral vs 8x8 work platforms

Why RingCentral wins at a glance

Best of breed UCaaS and CCaaS on one bill and one network coupled with unmatched analytics and integrations with proven enterprise migration execution and reliability

Industry leading
cloud PBX

Leader in the Gartner UCaaS magic quadrant and received highest scores in the Gartner UCaaS critical capabilities report

Best of breed UCaaS and CCaaS

Market leading UCaaS coupled with market leading CCaaS and WEM, on one bill, on one network

Industry-leading analytics

Only RingCentral has comprehensive analytics for both the IT professionals and line-of-business users

Richer integrations

Deeper, richer integrations and APIs with apps like Salesforce, Hubspot, and more

Trusted business performance

Stronger and more stable financial performance in terms of growth (+30%), revenues ($2B ARR) and market cap ($4B)

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Get the full picture on RingCentral vs. 8x8

UCaaS market leadership

We’re consistently rated as a leader in the Gartner UCaaS magic quadrant (eight times in a row) and received the highest scores in the Gartner UCaaS critical capabilities report in all four of the UC use cases. We deeply integrate with a market leading contact center (CCaaS), powered by NICE CXone, recognized as a leader in both Gartner Magic Quadrant CCaaS 2022 and Forrester Wave CCaaS 2020. All across 30+ digital & voice channels.

Award winning Contact Center

Customers choose RingCentral over 8x8 because they love having the best of UCaaS and the best of CCaaS on one bill, on one network.
RingCentral’s Contact Center, powered by NICE CXone, combines a Gartner Magic Quadrant Leader in UCaaS, CCaaS, and WEM (while 8x8 is a Challenger in the CCaaS quadrant and requires you to use a 3rd party for WEM). Our solution supports over 30 digital channels with omnichannel session handling for seamless escalation, compared to 8x8 offering only Facebook Messenger, Twitter, WeChat, and WhatsApp, where each channel is a distinct session. We also support over 300 APIs, while 8x8 only supports 11. For lighter contact center needs, we also offer Customer Service Essentials.

Phone innovation

We offer the most complete set of cloud phone capabilities out of any UCaaS vendor. We consistently innovate and deliver first-to-market telephony capabilities that go far beyond calling. 8x8 cloud PBX lacks critical capabilities like visual IVR editor, mobile admin, SMS emergency services notifications, bulk SMS, mobile eFax, and more, trailing behind in product capability compared to RingCentral.

More integrations

RingCentral has deeper, broader, and higher quality integrations. Enjoy more than 300 pre-built integrations, over 7,000 custom integrations, and our mature API ecosystem of more than 70,000 developers. Many customers come to RingCentral complaining that our competitors tout integrations, but they are half-baked, low quality, or missing critical components.

Flexible options for Microsoft Teams

Customers can integrate our world-class advanced phone system, SMS, and fax into Microsoft Teams through direct routing, or use our embedded dialer for light users to save costs. Also enjoy a slew of benefits, such as IT and business advanced analytics and the largest ecosystem of telephony integrations.

Industry-leading analytics

Our analytics are more actionable and meaningful compared to 8x8. Though competitors do provide some level of reporting and analysis, only RingCentral provides comprehensive and integrated analytics for both the IT professionals and line-of-business users. From a single interface, both user types enjoy significantly more detail, flexibility, and customization. Most of RingCentral’s analytics are included in our most popular packages, whereas many of our competitors' features are incomplete, disjointed, rigid, or can only be unlocked by paying additional fees.

Richer HD Video

RingCentral has more advanced features and offers a more generous free video meetings product, supporting unlimited video meetings for up to 24 hours and 100 participants. Advanced features include AI-enabled advanced meeting insights, mobile virtual backgrounds, background noise reduction, presentation mode, auto-follow, improved video in low light, skin touch-up, unlimited whiteboards, Dynamic end-to-end encryption, and webinars (in beta).

Inclusive Fax

We have a more advanced internet faxing solution included for Standard and above packages. Transmit faxes securely over an encrypted connection (TLS) and store them in a password-protected account. Access eFaxing on desktop and mobile, with custom cover pages, advanced fax blocking, custom admin controls, and more. Have one unified number for phone, SMS, and fax. With 8x8, you’ll need to pay for a separate phone number for faxing, which will cost you.

Industry accolades and business performance

RingCentral’s financial performance is generally stronger in terms of growth, revenues and market cap. RingCentral has achieved 32% YoY growth, $2B in revenues annually (of which $337M was reinvested into R&D) and a $4B market cap. In comparison, 8x8 has achieved $688M in revenues annually and a $569M market cap.
RingCentral is whitelabelled by all major global communications leaders - from AT&T to Vodafone to Mitel, reaffirming the industry’s ‘hats off’ sentiment to our product innovation & execution capabilities.

Security and trust

RingCentral protects against unwanted spam and robocalls. Using industry-leading predictive AI/ML algorithms, and the STIR/SHAKEN framework, we detect and stop fraudulent robocalls and spam attacks before they reach users.
RingCentral offers native call and fax blocking controls that protect against spam, junk and phishing attacks. Users can customize calling and fax security settings according to numbers, area codes, caller ID and more. Additionally, transmit your faxes securely over an encrypted connection (TLS) and store them in a password-protected account.

SMS compliance

Have peace of mind that your SMS are carrier compliant and optimized for deliverability. Our SMS solution meets new Carrier registration requirements and reduces risk of fines. All customer businesses and numbers will be vetted and registered with TCR by RingCentral.

RingCentral is the cloud phone market leader

See what the most trusted voices have to say about RingCentral.

“RingCentral has been crucial to our success as a team and we would not be able to communicate internally, or provide customer support to our clients with the same efficiency without it.”

Gartner Peer Insights review

“RingCentral's Contact Center has been one of the best systems I have used during my career, easy to customize and adapts to nearly all our customers' different needs.”

Gartner Peer Insights review

“RingCentral’s open and flexible approach to enabling customizable communications has helped to fuel their accelerated market growth."

Jim Lundy, CEO, Aragon Research

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