Overview
As a primary installation partner for Lowe's Home Improvement, Keller Interiors struggled to manage growing call volumes that suffered from significant manual bottlenecks. By implementing AI Receptionist (AIR) with RingEX, they transitioned to an automated system that routes callers based on precise location and inquiry type. This shift has eliminated manual friction and reduced call-wait time by 87%, ensuring every customer reaches the right hub instantly while providing a scalable foundation for their continued expansion and service excellence.
AI Receptionist is absolutely worth the investment. The fact that I don't have to manage a person and pay a salary means we can keep our expenses low while maximizing efficiency.
Beth Owens
Chief of Staff
About our customer
Keller Interiors has served as a primary flooring installation provider for Lowe’s Home Improvement since 1994. The company now operates 33 locations across 15 states, managing a high-performance logistics network for a diverse range of large scale retail and commercial customers.
The challenge: Manual bottlenecks and call volume surges
Keller Interiors' rapid growth met a significant hurdle when a single number for inbound calls created a daily routing nightmare. A sudden loss of their legacy texting feature, paired with rising rates of missed and misrouted calls, created a service bottleneck. This friction forced frustrated callers into a loop of hanging up and redialing—a 'logistics logjam' that strained system capacity and jeopardized the customer experience.
