Because our old phone system didn’t have the call-center features that we needed, we were starting from scratch when we rolled out RingCentral Contact Center. But once we got the call groups, routing instructions, call recording, and analytics set up the way we wanted, we knew we had a world-class operation to support our customers and corporate partners.
Mike Webb
CIO
An NFL 4-time Division Title winner
Northeast Florida’s Jacksonville Jaguars are a team on the rise. The team took the AFC South division crown in both 2017 and 2022 and expectations are high that they’ll reach the postseason again this coming season. Led by a Super Bowl winning coach and a third-year franchise QB, the outlook is bright for this young team.
Building upon this success, the team invested heavily in their future, unveiling the all new Miller Electric Center, a $120 million, 125,000 square-foot practice facility. The team just moved in at the start of 2023 training camp.
The challenge of upgrading from free
Mike Webb, Chief Information Officer for the Jacksonville Jaguars, explains that for years the organization operated on a telecom platform provided by the City of Jacksonville, as part of the lease agreement for the Jaguars’ stadium and offices. Because the system was included in the agreement and the local government was providing the licenses, Mike’s IT team didn’t have much flexibility to upgrade – which became an increasing challenge.
“The phone system from the City just didn’t have the functionality we needed,” Mike says. “It didn’t offer much in the way of remote communications, didn’t have built-in SMS texting, and didn’t allow us to record and listen to calls, which was something our sales and customer support managers wanted.”
