Overview
AUTOPAY faced an operational breaking point when workforce demand spiked by 50%, exposing the fragility of their legacy PBX system. By migrating to a unified cloud platform featuring RingCX and RingEX, the company made scaling its team easier and more cost-effective than ever, while providing its managers with key insights to more effectively guide marketing resources to the right places, creating workflow efficiencies for its 300 loan specialists, and slashing the call abandon rate to below 3%. And even with all of these operational improvements, the migration to RingCentral is also saving the organization $500,000 in annual overhead.
One of the reasons I know we made the right choice migrating to RingCX and RingEX is that the system never goes down. In my years running other systems, outages were a regular thing. Not with RingCentral. And considering how vital the phone is to our ability to close business and serve customers, that rock-solid stability is invaluable.
Bill Heep
Director of Communications and Systems
About our customer
AUTOPAY has connected more than 70,000 drivers with competitive financing and refinancing options since 2010. By prioritizing transparent, high-speed lending experiences, the company maintains an A+ rating with the Better Business Bureau and a 4.5-out-of-5 average star rating across more than 1,000 customer reviews.
