Question 1

Why are call logs important?

Accepted Answer

Call logs are important because they offer a macro view of how your business communications work. You can use the data to reduce costs, improve performance and customer service, and ensure legal compliance. You can also use call logs and call records to maintain peak efficiency among your team.

Question 2

How do I find my call history, faxes, and voicemails?

Accepted Answer

You can access call history, faxes, and voicemails from the RingCentral phone app and the Admin Portal. For received faxes and voicemails, when you have 200 unread faxes or voicemails, new ones replace the oldest. Make sure to download the RingCentral app to access all the information you need.

Question 3

How do I check call log history?

Accepted Answer

To see the call history of mobile numbers, toll-free numbers, local numbers, and more, log in to your RingCentral account, select the “Phone” icon from the sidebar, and then choose from the tabs under the “Call History” section. You can view all calls and phone call recordings, and you can even check all inbound calls, outgoing calls, and missed calls.

Question 4

How long are call logs stored in my online account?

Accepted Answer

Your phone call history, such as your inbound and outbound call records for RingCentral number(s), is stored in your online account for up to 12 months. Each phone call record list and received calls list transaction is date-stamped and time-stamped.

Question 5

How can I filter my call logs?

Accepted Answer

With RingCentral, you have two options to filter your phone call log. The first option is to use a regular filter, and the second is to use an advanced filter. With the regular filter, you can filter your call history by a contact’s name, phone number, and email address by using the filter call history field at the top right. You can also use more advanced filters like the type of call, call direction, and extension.

Question 6

How can I recover call log details automatically to my email?

Accepted Answer

To enable automatic retrieval and delivery to your email, follow these steps: Log in to your account via desktop or web. Click “Reports > Call Log.” Choose “Delivery Settings.” Select from the Email Delivery Schedule. Select the interval (may it be daily, weekly, monthly, or a specific date), then hit “Save.” Please note that only admins, users, and group managers can enable Call Log Delivery using their RingCentral online account.

Question 7

How can I view my call log history?

Accepted Answer

With RingCentral, you can view your call logs in two ways. You can either use Simple View or Detailed View. When using Simple View, you’ll be able to check: The type of log recorded (whether it’s a call, fax, or voicemail) The phone number of the caller The name of the caller (if available or activated) The date and time If the call has parts recorded (represented with an icon) The action performed The result The length With Detailed View, you can: Add customized columns to the list, such as whether it’s included in the cost per minute counted in your RingCentral pricing Plan or Purchased (not included in your RingCentral pricing and billing) Use the “From,” “To,” or “Recording” options, with the option to see how many related calls were recorded You can also click the indicator to expand the call record to see related phone call records.

Question 8

How can I delete call log entries?

Accepted Answer

Call log entries deleted in the RingCentral system are permanently removed from the system. To delete your call log entries, follow the steps below: Log into your account. Click the icon of the Call Log. Click “Edit.” Select the relevant entry. Hit “Delete.”

Question 9

How can I find and retrieve a deleted call log?

Accepted Answer

If you need to know how to recover a call log on the RingCentral platform that you deleted, the best thing to do is get in contact with customer support to find out if they’re able to retrieve it.

Call log

Get more than just call logging software with RingEX

What is a call log?

Using RingCentral as your call log app

Forecast costs and track productivity

Search and get call history quickly

Access different telephone call log formats

Improve customer service

Satisfy contact center compliance standards

All as part of a holistic communications solution

Call log FAQs