2017 RingCentral Press Releases

Stay on top of breaking news and stories from RingCentral—including new partnerships, customer successes, and event announcements.

November 30, 2017

RingCentral Transforms Online Meetings with Alexa for Business

BELMONT, Calif. – November 30, 2017 - RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced new, powerful Alexa for Business integrations that bring an entirely reimagined user experience to communications and collaboration in the modern workplace. These integrations with Amazon® Alexa enable the use of voice commands to join meetings, send text messages, listen to voicemails, and make calls in an easy and intuitive way.

RingCentral Meetings™ for Alexa for Business reduces the friction of starting and managing online meetings or conference calls simply by using voice commands. In addition, RingCentral users can join any meeting scheduled in other Amazon Alexa–compatible third-party meeting applications, without the need to download those applications.

“We’re proud to collaborate with Amazon Web Services (AWS) to introduce these powerful voice recognition capabilities for Alexa for Business,” said David Lee, vice president of platform products, RingCentral. “At RingCentral, we strive to give our users a rich and intuitive user experience.”

Demonstrated live at AWS re:Invent 2017 at RingCentral booth #2734, RingCentral Meetings for Alexa for Business is scheduled to be available in early 2018.

For additional information, please visit https://aws.amazon.com/alexaforbusiness and the RingCentral App Gallery.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Meetings, and the RingCentral logo are trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners.

 

October 24, 2017

RingCentral Unveils New Innovations at ConnectCentral 2017

SAN FRANCISCO, Calif. – October 24, 2017 - RingCentral, Inc. (NYSE:RNG), the global leader in Unified Communications as a Service (UCaaS), today welcomed customers, partners, media, and analysts to its second user conference, ConnectCentral 2017, to explore the future of collaborative communications. RingCentral unveiled new capabilities aimed at empowering employees to better connect with their customers, partners and peers. New innovations announced today and showcased at ConnectCentral 2017 include:

  • New bot and AI integrations with Amazon, Google, and Slack
  • Global expansion in Latin America and increased presence in France
  • New Global Quality of Service analytics

“The innovations we’re unveiling today at ConnectCentral demonstrate how we continue to push the envelope with our industry-leading global cloud communications and collaboration platform,” said Vlad Shmunis, founder, chairman and CEO of RingCentral. “Our unique approach to collaborative communications, global reach, and analytics capabilities are beyond what any other provider in our industry can offer. It is these capabilities that are changing the game for global enterprises as they migrate their communications solutions to the cloud in order to drive improved employee productivity and better customer experiences.”

Creating open platform integrations for intelligent business workflows
In today’s multi-cloud applications environment, open platform integrations are critical to enabling intelligent business workflows. RingCentral is expanding its open RingCentral Connect Platform™ to include new powerful AI, chatbots, and application integrations, including:

  • Call and SMS voice activation with Amazon Alexa®
  • Advanced chatbots within Glip® to create seamless and automated workflows
  • Calls and texts from within the Gmail™ interface
  • RingCentral conferencing and meetings integration available within Slack

For further details, please reference: https://www.ringcentral.com/whyringcentral/company/pressreleases/pressreleases-2017/ringcentral-extends-connect-platform.html.

Supporting global workforces
Building on the success of RingCentral Global Office™ in Europe and APAC, RingCentral announced expansion of its RingCentral Global Office solution across Latin America. Multinational businesses with offices in Peru, Brazil, and Argentina can now enjoy the benefits of localized presence integrated as part of a global enterprise communications solution.

With this latest announcement, RingCentral expanded its Global Office footprint to 37 countries. RingCentral has nearly 800 customers today using RingCentral Global Office to support their mobile and distributed workforces globally. Additionally, RingCentral offers international virtual numbers in over 80 countries.

RingCentral also announced the expansion of its presence in France with new leadership and product capabilities:

  • Appointed Guillaume Widmer as head of channels for France. Mr. Widmer is an industry executive with over 20 years of experience in communications technologies and former CTO of Netcentrex Inc, a pioneer in the provisioning of voice and video services
  • Addition of several local channel partners to address the needs of the growing market opportunity in France
  • RingCentral Office® language support in French, local billing in euros, direct peering with tier one local operators across the region, and applications delivery from European data centers

New global quality of service analytics
RingCentral announces new real-time analytics capabilities that empower administrators to gain deeper insight into the end-user experience and achieve faster time to resolution. With the new Quality of Service Analytics, administrators can:

  • Measure quality of every leg of every call on a global basis, enabling them to have visibility into end-user quality of service experiences
  • Provide comprehensive reporting dashboard that allows them to anticipate and diagnose voice quality of service issues in real time before they escalate into critical problems
  • Pinpoint problematic calls to accurately identify patterns, degradation at the country, regional, and local levels for every leg of every call. This is based on transport information, such as jitter, latency, and packet loss

This new capability is now available to RingCentral Office customers.

For additional information about the RingCentral annual conference, ConnectCentral 2017, please visit: http://connectcentral.ringcentral.com.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is the global leader in Unified Communications as a Service (UCaaS). More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforces to communicate, collaborate, and connect from anywhere, any mode, and on any device. RingCentral unifies cloud voice, video, text, and fax with team messaging and collaboration, web conferencing, and cloud contact center. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Connect Platform, Glip, RingCentral Global Office and the RingCentral logo are trademarks of RingCentral, Inc.

 

October 19, 2017

RingCentral Breaks Away From The Competition As UCaaS Market Leader According To Latest Synergy Research Group Report

BELMONT, Calif. – October 19, 2017 - RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that according to Synergy Research Group, an independent market research firm, the company has extended its market share lead in UCaaS. On October 16, 2017, Synergy announced details of its Q2 2017 Synergy UCaaS Market Share report and also announced that RingCentral was once again recognized as the #1 worldwide market share leader in both revenue and subscriber seats for unified communications as a service (UCaaS).

RingCentral’s market share leadership position has increased to 19.5% in Q2 2017 from 16.4% in the year ago quarter, and 18.8% in the prior quarter, according to Synergy Research Group. As shown in the chart below, RingCentral is the market share leader and is breaking away from the competition.

Synergy Research Group Q2 2017 Report on UCaaS Worldwide Revenue Market Share (August 2017)

“The UCaaS market is accelerating at an annualized rate of 29% due to the continued erosion of on-premises PBX systems, which declined -11%, and the rapid pace of adoption among enterprises that are migrating to the cloud looking for richer and more cost-effective collaborative communication solutions,” said Jeremy Duke, Synergy Research Group’s founder and chief analyst. “We are also seeing an up-market acceleration of UCaaS adoption, moving from serving smaller sized organizations to gaining traction in businesses of over 100 seats and over 1,000 seats. RingCentral is capitalizing on these trends and continues to execute well, which is reflected in its continued strong growth."

“We’re honored to be recognized as the largest and fastest-growing UCaaS provider by leading market research firm, Synergy Research Group,” said David Sipes, chief operating officer of RingCentral. “The cloud is winning and RingCentral is winning in the cloud. The reason cloud is winning is due to the rapid pace of innovation it is delivering to customers, which can’t be matched by legacy on-premises and hosted solutions. We continue to relentlessly focus on innovation while delivering a best-in-class experience for our customers.”

For more information about the Q2 2017 UCaaS market share data published by Synergy Research Group, view their press release here.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Forward-Looking Statements
This press release contains “forward-looking statements,” including but not limited to, statements regarding the growth of the UCaaS market, our market share and leadership position, and our growth rates. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on assumptions that may prove to be incorrect, which could cause actual results to differ materially from those expected or implied by the forward-looking statements. Among the important factors that could cause actual results to differ materially from those in any forward-looking statements are: our ability to grow at our expected rate of growth; our ability to add and retain larger and enterprise customers and enter new geographies and markets; our ability to continue to release, and gain customer acceptance of, new and improved versions of our services; our ability to compete successfully against existing and new competitors; our ability to enter into and maintain relationships with resellers; our ability to manage our expenses and growth; and general market, political, economic, and business conditions, as well as those risks and uncertainties included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” in our Form 10-Q for the quarter ended June 30, 2017, filed with the Securities and Exchange Commission; and in other filings we make with the Securities and Exchange Commission from time to time.

All forward-looking statements in this press release are based on information available to RingCentral as of the date hereof, and we undertake no obligation to update these forward-looking statements or to provide interim reports or updates on the progress of the current financial quarter.

Disclaimer
While RingCentral believes that the information provided by Synergy is reliable, it has not independently verified any of the data or ascertained the underlying economic assumptions relied upon by Synergy. Synergy research publications consist of the opinions of Synergy’s research organization and should not be construed as statements of fact.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Glip, and the RingCentral logo are trademarks of RingCentral, Inc.

 

October 16, 2017

RingCentral Announces ConnectCentral 2017 Agenda Highlights

BELMONT, Calif. – October 16, 2017 - RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced agenda highlights for its upcoming annual conference, ConnectCentral 2017. The conference will bring together technology and business leaders to explore the future of the digital workplace and how to empower an increasingly mobile and global workforce to communicate and collaborate anytime, anywhere, and on any device.

ConnectCentral 2017 will take place October 23-25 at the Westin St. Francis in San Francisco. Register now.

Panel session highlights include:

  • The Digital Workplace—Today, Tomorrow, and Beyond: Panelists from Avery Dennison, Brinker International, Inc., New Relic and Structural Group will share the challenges and opportunities that digital innovation is bringing to companies. In particular, the business impacts of rapidly evolving technology, the new generation of personalized workstyles, and high-growth business requirements for global, distributed, and mobile workforces.
  • Innovating for the Future of the Digital Enterprise: In this session, attendees will hear from Box, Built.io, DocuSign and Zenefits on how cloud technology has disrupted the enterprise app landscape, impacting how companies store, integrate, secure, and leverage information. In addition, panelists will share their vision for the future and the role key trends, like artificial intelligence, will play in powering the digital workplace.
  • Multi-Cloud Strategy: A Must-Have for Today’s Cloud-Enabled Digital Business: Designed to explore the reality of multi-cloud applications, Google, Okta and Salesforce will share their views on how cloud is driving digital business transformation. In particular, they will discuss the opportunity in connecting various cloud applications for more connected business insights, smarter decision making, and greater business agility.

Additionally, the ConnectCentral after party on Tuesday, October 24 will feature chart-topping band the Gin Blossoms. Gin Blossoms took the airwaves by siege for most of the 90’s and will be performing all their hits and material from their new album scheduled for release in Summer 2018.

Other conference highlights include:

  • Keynotes from business and technology innovators:
    • Sal Khan, Founder & CEO of the not-for-profit Khan Academy
    • Peter Guber, Owner, Golden State Warriors; Owner, Los Angeles Dodgers; Award-winning movie producer and #1 NYT best-selling author
    • Will Randolph, CIO of global humanitarian organization World Vision USA
    • Vlad Shmunis, CEO, Founder, and Chairman of the Board, RingCentral
    • David Sipes, Chief Operating Officer, RingCentral
    • Kira Makagon, Executive Vice President of Innovation, RingCentral

Follow the conversation on TwitterFacebook, and LinkedIn with #ConnectCentral17!

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Glip, and the RingCentral logo are trademarks of RingCentral, Inc.

 

September 27, 2017

RingCentral Glip Wins Gold Stevie Award

BELMONT, Calif. – September 27, 2017 - RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, has won a Gold Stevie Award in Messaging as part of the 14th    Annual International Business Awards. The International Business Awards honor accomplishments by companies serving all aspects of work life.

Each year, the Stevie Awards receive thousands of entries across industries and the globe. More than 200 professionals worldwide judge the nominees and determine the winners over a two-month span. RingCentral took home the following Gold Stevie Award:

The judges expressed enthusiasm about RingCentral Glip as a team messaging and collaboration solution, which earned the gold award, calling it a “brilliant idea” and stating that it’s “easy to navigate and simple to use.” Additionally, the judges noted its value in today’s fast-paced digital world: “RingCentral’s collaborative communications solution is a key catalyst for the mobile workforce.”

RingCentral Glip is a team messaging and collaboration solution that enables greater team engagement and enhanced worker productivity. By combining chat, video, screen sharing, voice calling, task management, and many other capabilities into a single platform, RingCentral Glip eliminates the friction of switching between multiple modes of communication. RingCentral Glip allows users to focus on the people they are collaborating with, rather than the tools they have to manage.

“This recognition is a testament to the innovative ways in which RingCentral empowers businesses to effectively communicate, collaborate, and connect,” said Michael Peachey, vice president of user experience at RingCentral. “We are proud to be recognized by the Stevie Awards for our solutions that enable companies to adapt to the modern, multi-modal way in which today’s workforce chooses to get work done.”

Recently, RingCentral Glip was also recognized by Constellation Research as a leading contender for Enterprise Group Messaging. The recognition came as part of the Constellation Research ShortList program, through which Constellation analysts identify the leading industry products.

About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the American Business Awards, the International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at stevieawards.com.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Glip, and the RingCentral logo are trademarks of RingCentral, Inc.

 

September 11, 2017

RingCentral Named a Leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide Report

BELMONT, Calif. – September 11, 2017 - RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that Gartner has once again recognized RingCentral as a Leader in the Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide report published on September 6, 2017.* In this year’s Magic Quadrant, RingCentral continues to be positioned furthest to the right on completeness of vision.

“Our mission is to deliver a seamless communications and collaboration experience, enabling global enterprises to be more connected, productive, and agile,” said Vlad Shmunis, founder, chairman, and CEO of RingCentral. “We’re proud to once again be recognized by Gartner as a Leader in its UCaaS Magic Quadrant. We believe this recognition reinforces our relentless focus on customer success, product innovation, and global expansion, and feel it further validates RingCentral’s leadership in cloud communications solutions.”

RingCentral is the largest and fastest-growing pure-play cloud communications and collaboration provider, with 37 percent growth year-over-year of RingCentral Office® annualized exit recurring software subscriptions (ARR) based on Q2 2017 earnings results. The company combines cloud PBX, team messaging and collaboration, and video and web conferencing in a single integrated platform for global delivery. More comprehensive and cost-efficient than legacy on-premises communications systems, RingCentral meets the needs of today’s mobile and globally distributed workforce.

RingCentral at Gartner IT Symposium
RingCentral will be at the Gartner IT Symposium, taking place October 1–5, 2017, in Orlando, Florida. Company executives and customers, including Okta and Structural Group, will speak at a CIO thought-leadership session on scaling the digital enterprise with communications and collaboration solutions, as well as a breakout session on building a blueprint for migrating to cloud communications. In addition, RingCentral will host a VIP dinner for customers and guests to learn about how today’s cloud communications and collaboration solutions can empower the digital workplace.

To download a complimentary copy of the 2017 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report, please visit here.

Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
*Source: Gartner, Inc., Magic Quadrant for Unified Communications as a Service, Worldwide, Daniel O’Connell, Bern Elliot, September 6, 2017

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners.

 

September 6, 2017

RingCentral Named 2017 Company of the Year by Frost & Sullivan in Hosted IP Telephony and UCaaS North America

BELMONT, Calif. – September 6, 2017 - RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, announced today that Frost & Sullivan has named RingCentral 2017 Company of the Year in the Hosted IP Telephony and UCaaS North America report. RingCentral is recognized for the second consecutive year for its complete communications and collaboration capabilities and keen insight into the customer experience. In addition, with a score of 9.9 out of 10, the company was ranked the highest among competitors in Frost & Sullivan’s Decision Support Scorecard, which evaluates companies based on customer impact, visionary innovation, and performance.

“Our research is designed to identify the true industry leaders in the North American unified communications-as-a-service (UCaaS) market that deliver best practices in growth and innovation and optimize for the best customer experience,” said Elka Popova, program director at Frost & Sullivan. “RingCentral has consistently been a leading player in the UCaaS industry and has yet again surpassed its competitors, with a strong focus on technology innovation, upmarket and international expansion, channel enablement, technology partnerships, and user experience. RingCentral continues to exceed industry-average annual revenue growth rates, with its double-digit growth, and delivers high price/performance value, while maintaining its focus on greater customer satisfaction and loyalty. We’re pleased to recognize RingCentral as the 2017 UCaaS Company of the Year for its strong overall performance.”

Commended for its unwavering commitment to growth and customer value, RingCentral is recognized for its ability to provide maximum flexibility to both mobile and deskbound workers. According to the report, “unlike other UCaaS solutions whereby team messaging is delivered on a separate platform and is only loosely integrated with core UC functionality, RingCentral has made the collaborative interface of Glip® the primary access point for its entire UC applications suite.” Frost & Sullivan noted RingCentral’s efforts to provide service availability of five nines (99.999%), among the highest in the industry, referring to the company’s solution as “better positioned to serve distributed organizations and reach a broader addressable market than most of its UCaaS competitors.”

“We aim to provide the most comprehensive and intuitive capabilities enterprise customers need to communicate more effectively and collaborate more productively so they can achieve greater business outcomes,” said Praful Shah, chief strategy officer at RingCentral. “We are honored to receive this prestigious award recognition from Frost & Sullivan as it reinforces the continuous efforts we’ve made to establish a seamless, unified communications experience for our customers.”

Frost & Sullivan has recognized RingCentral as the UCaaS leader for two consecutive years, naming RingCentral as Company of the Year in 2016. In addition, Frost & Sullivan has recognized RingCentral with its Market Leadership Award in 2015 and 2014.

The Frost & Sullivan 2017 Hosted IP Telephony and UCaaS North America Report can be downloaded for free by visiting: https://go.ringcentral.com/frost-sullivan-award-2017.html.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. Glip, RingCentral, and the RingCentral logo are trademarks of RingCentral, Inc.

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation, and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages almost 50 years of experience in partnering with Global 1000 companies, emerging businesses, and the investment community from more than 40 offices on six continents.

 

August 22, 2017

Explore the Power of Connection at RingCentral’s Second Annual User Conference

BELMONT, Calif. – August 22, 2017 - RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, will be hosting its second annual user conference, ConnectCentral® 2017, taking place October 23-25 at the Westin St. Francis in San Francisco. As the industry’s premier cloud communications event, ConnectCentral will feature keynotes and sessions by thought leaders and experts who will share insights on advances in the communications and collaboration industry. Attendees will learn how they can empower their customers, partners, and employees to communicate and collaborate more effectively. Key event sponsors include Box, Google, Okta, ProsperWorks, Polycom® and Plantronics.

In addition, ConnectCentral 2017 will highlight real-life examples of organizations that have empowered their customers, partners, and employees with RingCentral solutions. Attendees will also get hands-on experience on the latest RingCentral cloud communications and collaboration solutions while networking with their peers. Highpoints of the conference agenda include:

  • Keynotes from Business and Technology Innovators:
    • Sal Khan, Founder and CEO of the not-for-profit Khan Academy
    • Peter Guber, CEO, Mandalay Entertainment Group; Owner, Golden State Warriors; Owner, Los Angeles Dodgers
    • Will Randolph, CIO of global humanitarian organization World Vision USA
    • Vlad Shmunis, CEO, Founder, and Chairman of the Board, RingCentral
    • David Sipes, Chief Operating Officer, RingCentral
    • Kira Makagon, Executive Vice President of Innovation, RingCentral
  • Industry Conversations: Sessions will provide attendees with actionable insights into how they can leverage cloud communications and collaboration solutions for their business. Organizations, such as Box, John Varvatos, Brinker International, Inc., Hortonworks, CRESA, Hawk Ridge Systems, and Carvana, will share their experiences on topics including:
    • Migrating from Legacy to Cloud
    • Analytics-Driven Customer Engagement
    • Integrating Applications in Your Cloud Ecosystem
    • What is Collaborative Communications, among others.
  • Impact and Innovation Awards: At ConnectCentral 2017, RingCentral will present six awards to IT professionals, integration partners, and developers who have leveraged RingCentral solutions in innovative ways. Nominations can be submitted here.
  • Preconference Session on Monday, October 23, 2017: At RingCentral University, IT administrators will walk away with a deeper understanding of how to maximize the value of RingCentral solutions. Broken out into two session tracks, the Level 1 session track is designed for RingCentral administrators who are new to the system or looking to increase their familiarity with the platform. The Level 2 session track will offer experienced administrators the opportunity to delve into detailed network troubleshooting techniques.
  • Preconference Hackathon on October 21-22, 2017: Developers can build chatbots from scratch or port existing messaging bots, virtual assistant bots, customer service bots or e-commerce bots from other frameworks to the RingCentral Glip® bot framework. In addition, developers can connect bots to other AI-powered platforms, such as IBM Watson and Amazon Lex. Alternatively, developers can choose to build amazing customer experiences or power up web apps using the RingCentral voice, text, data, settings and fax APIs.

“At the heart of every business lies untapped potential, but it’s not data, apps, widgets, or servers,” said Riadh Dridi, chief marketing officer of RingCentral. “People are the real power behind a business, and when people put their minds together, the potential is limitless -- that’s the power of connection. ConnectCentral is a tremendous opportunity to hear how the latest advancements in communications and collaboration can help customers, partners, and teams tap into their full potential.”

For additional information and details, please visit: http://connectcentral.ringcentral.com/. Early Bird registration pricing is available through August 31.

Follow the conversation on Twitter, Facebook and LinkedIn with #ConnectCentral17!

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, ConnectCentral, RingCentral Glip, and the RingCentral logo are trademarks of RingCentral, Inc.

 

August 7, 2017

Extra Space Storage Replaces Legacy Solutions With RingCentral

BELMONT, Calif. – August 7, 2017 RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that Extra Space Storage, the second largest operator of self-storage properties in the US, has selected RingCentral cloud communications and collaboration solutions, replacing various legacy solutions. With 1,500 national locations and more than 3,000 employees, Extra Space Storage had a critical need for a communications solution that enables greater mobility, scalability and manageability. With RingCentral, they can now drive enhanced productivity for their workforce and deeper overall customer engagement.

“We needed to unify our distributed retail locations with a mobile-centric communications solution that enables our employees to stay connected no matter where they are,” said Bron McCall, senior vice president of IT at Extra Space Storage. “RingCentral is uniquely suited to address the needs of distributed large-scale businesses with a single cloud solution that seamlessly enables multi-modal communications. The robust capabilities, such as call analytics, will be instrumental in improving customer experiences across all locations, which is something our previous legacy systems could not offer.”

With the assistance of the RingCentral Professional Services™ team, Extra Space Storage is rolling out deployment of RingCentral at the pace of 50 locations per week. To improve productivity, Extra Space Storage employees are using RingCentral Office® for voice calls and messaging internally as well as with customers. In addition, Extra Space Storage has plans to leverage RingCentral’s open platform integration capabilities to further enhance workflow efficiency.

“Extra Space Storage has a vast number of locations nationwide and serves millions of customers daily,” said Ryan Azus, senior vice president of sales and services at RingCentral. “We’re excited to help them take a more unified approach to their business communications to realize greater mobility and manageability. As the team completes deployment, we look forward to further supporting Extra Space Storage’s mission critical business needs as they grow.”

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Professional Services, and the RingCentral logo are trademarks of RingCentral, Inc.

 

August 1, 2017

Tuff Shed Replaces Legacy Systems With RingCentral

BELMONT, Calif. – August 1, 2017 RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that Tuff Shed, America’s premier supplier of storage buildings and garages, has selected RingCentral for its communications and collaboration needs across the entire organization. Tuff Shed deployed the RingCentral Office® and RingCentral Contact Center™ solutions. Recognizing the value of moving its business communications to the cloud, Tuff Shed cites enhanced employee mobility, ease of manageability, and scalability as key benefits of the RingCentral solution.

Previously, Tuff Shed was using an on-premises legacy system from a well-known provider for its voice-based communications, and various on-premises and cloud providers for its messaging needs. “Our biggest challenge with our legacy system was the minimal mobility afforded by the solution, which proved to be a challenge for our increasingly distributed workforce,” said Juan Ruiz, director of information technology at Tuff Shed. “We’ve reached a point now in our growth where it’s critical for us to have the flexibility and agility to move quickly. Our legacy systems just weren’t cutting it for us anymore as they didn’t have all the telephony and collaboration capabilities we need to make our employees as productive as possible. With RingCentral, we have a truly unified single solution with voice, video, conferencing, team messaging and collaboration, all built on an open platform.”

With the assistance of the RingCentral Professional Services™ team, Tuff Shed has been able to take on new deployments of RingCentral on its own after the initial Tuff Shed rollout of the first five sites together with RingCentral, including the corporate headquarters in Denver. “This is an ongoing project with more than half of our retail sites and factories running on RingCentral,” said Ruiz. To better serve and engage customers, Tuff Shed’s sales and support teams are using RingCentral Contact Center integrated with RingCentral Office voice, video, messaging, and conferencing capabilities. In addition, Tuff Shed has plans to leverage RingCentral’s integrations with leading cloud business applications, such as Salesforce, to further streamline daily workflow improving overall productivity.

“We’re excited to support Tuff Shed’s growing distributed workforce and need for a fully integrated, collaborative communications experience,” said Ryan Azus, senior vice president of sales and services at RingCentral. “The RingCentral solution is designed to give enterprises such as Tuff Shed the flexibility they need to easily and rapidly scale their communications and collaboration capabilities to stay connected with customers, partners, and employees. We look forward to further supporting their team as they leverage the full power of the RingCentral platform.”

About Tuff Shed
Tuff Shed, Inc. manufactures, sells, and installs storage buildings and garages for residential, government, and commercial customers. Over its 36 years, Tuff Shed has designed, fabricated, and installed more than 900,000 buildings, and will surpass its one-millionth building later this year. A network of 48 Tuff Shed manufacturing facilities allows the company to service customers across 36 states. Tuff Shed storage buildings, garages, and recreational buildings are on display across the country in 124 Tuff Shed factory-direct locations (including the factory locations) as well as in nearly 1,400 Home Depot stores.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Contact Center, RingCentral Professional Services and the RingCentral logo are trademarks of RingCentral, Inc.

 

July 27, 2017

Innovative Primary Care Provider ChenMed Deploys RingCentral Enterprise Cloud Communications Solutions to Deliver Excellent Patient Care Services

BELMONT, Calif. – July 27, 2017 RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that ChenMed, a physician-led, full-risk primary care market leader transforming healthcare for seniors, has deployed RingCentral Office® and RingCentral Contact Center™ cloud communications solutions. Based on the successful roll-out of 1,900 RingCentral Office seats, and the significant upgrade from ChenMed’s previous provider, ChenMed decided to also add over 300 RingCentral Contact Center seats.

“Our number one priority is to provide excellent patient care, and we’ve achieved this through improved patient communications,” said Hernando Celada, CIO at ChenMed. “RingCentral plays a mission-critical role in helping us build strong relationships with the patients we serve, while also allowing us to keep their information confidential and secure in accordance with HIPAA. We also found RingCentral’s platform to be completely seamless with its integrated contact center solution and open platform APIs to customize workflows.”

The initial deployment of 1,900 RingCentral Office seats across 41 ChenMed locations was completed with the assistance of the RingCentral Professional Services™ team in just six weeks. In addition, the RingCentral Professional Services team provided advanced network consulting to resolve complex network design, which cleared the path to a successful implementation. ChenMed is also using RingCentral CloudConnect™, an add-on service that enables a private, dedicated interconnection for customers to use their preferred network service provider through a private data exchange to connect directly to the RingCentral cloud.

In order to continuously improve the patient experience, ChenMed’s team expanded its adoption of RingCentral Contact Center across over 300 help-desk agents. The advanced routing, queuing, and call distribution of RingCentral Contact Center will give them greater patient engagement, flexibility, and control over calls. The RingCentral Contact Center solution interoperates with RingCentral Office, providing a seamless experience that keeps help-desk agents connected with customers and other employees across the entire enterprise.

The next phase of ChenMed’s deployment is to leverage RingCentral’s open platform APIs, which will enable its team to customize day-to-day workflow and drive operational efficiencies. In addition, ChenMed leverages the RingCentral Fax capability to easily fax files with direct upload and download, without the need for email. As fax functionality continues to be a primary and widely used means of communication among healthcare organizations, ChenMed uses the RingCentral fax APIs to automate the association of faxes with patient records, as well as set up click-to-fax for outbound faxes, all while maintaining strict confidentiality.

“We’re thrilled with our relationship with ChenMed and we’re committed to their success, while actively supporting their unique patient-centric approach and rapid growth,” said Mitch Tarica, senior vice president of enterprise and commercial sales at RingCentral. “The transition to cloud communications and the digitization of healthcare is creating incredible efficiencies for both patients and providers. With our offering that is designed to protect patient data in accordance with HIPAA, we’re able to unlock the door to providing an industry-leading solution to this large high-value market.”

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral, RingCentral Office, RingCentral Contact Center, RingCentral Professional Services, RingCentral CloudConnect, and the RingCentral logo are trademarks of RingCentral, Inc.

 

July 13, 2017

TELUS and RingCentral Expand Portfolio of Cloud Communications Solutions to Keep Canadian Businesses Connected

BELMONT, Calif. – TELUS (TSX: T, NYSE: TU), Canada’s fastest-growing national telecommunications company, and RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced the expansion of TELUS’ cloud communications portfolio for Canadian businesses with the introduction of TELUS Business Connect Mobile. The new cloud-based mobile offering makes the features of an enterprise-grade PBX phone system available on smartphones and tablets – eliminating the need for a landline or expensive on-premise equipment.

This solution is designed to drive productivity and cost savings for businesses of any size with mobile or remote workforces. It includes:

  • an easy setup and an administrative self-serve web tool
  • an auto-attendant feature to answer every call with a customized greeting
  • call routing and call forwarding to ensure the call goes to the right person every time
  • a dedicated business phone and toll-free number
  • service in English and French

“TELUS Business Connect Mobile harnesses the power of mobility and the capacity of the cloud to make professional call handling affordable for Canadian businesses of any size,” said Craig Thornton, vice-president Business Mobility Solutions for TELUS. “Through our collaboration with RingCentral, we’re helping businesses empower their mobile workforces while driving agility and cost savings.”

TELUS Business Connect Mobile expands the portfolio of TELUS Business Connect solutions, powered by RingCentral, with an entry level offering. The TELUS Business Connect Standard and Premium office editions offer full-featured voice, audio and video conferencing, and additional capabilities across multiple devices, like desk phones, computers, tablets and smartphones.

“Mobile ubiquity is fueling demand among businesses to untether employees and empower them to work from any location using their mobile devices for all business communication needs,” said Marty Piombo, vice president of strategic partnerships for RingCentral. “We’re pleased to expand our relationship with TELUS and be one of their premier cloud communications solution partners. Together, we’re enabling businesses to be efficiently connected with their customers, partners and peers.”

About TELUS
TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.9 billion of annual revenue and 12.7 million subscriber connections, including 8.6 million wireless subscribers, 1.7 million high-speed Internet subscribers, 1.4 million residential network access lines and 1.1 million TELUS TV customers. TELUS provides a wide range of communications products and services, including wireless, data, Internet protocol (IP), voice, television, entertainment and video. TELUS is also Canada’s largest healthcare IT provider, and TELUS International delivers business process solutions around the globe.

In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed over $482 million to charitable and not-for-profit organizations and volunteered more than 7.7 million hours of service to local communities since 2000. Created in 2005 by President and CEO Darren Entwistle, TELUS’ 12 Canadian community boards and 5 International boards have led the Company’s support of grassroots charities and have contributed more than $60 million in support of 5,595 local charitable projects, enriching the lives of more than 2 million children and youth, annually. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company to receive this prestigious international recognition.

For more information about TELUS, please visit telus.com.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

 

June 13, 2017

Kenneth Goldman Joins RingCentral Board of Directors

BELMONT, Calif.— June 13, 2017 - RingCentral, Inc. (NYSE:RNG), a leading provider of cloud business communications and collaboration solutions, today announced the appointment of Kenneth Goldman to its board of directors.  Goldman most recently was chief financial officer at Yahoo! overseeing all global finance functions for the company. Goldman brings extensive financial leadership experience to RingCentral through numerous executive and board of director roles at enterprise technology companies.

“I’m thrilled to join RingCentral’s board of directors. The company has proven market and innovation leadership, and is well positioned to continue to lead in this $50 billion global cloud communications solutions market,” said Goldman. “As today’s workforce is increasingly mobile and distributed, it’s clear that RingCentral is enabling the new digital workplace by delivering a unified communications and collaboration experience that delights end users. I look forward to partnering with the RingCentral team at this next phase of their growth.”

“Ken has an impressive background and depth and breadth of experience in scaling multiple technology companies,” said Vlad Shmunis, CEO, founder, and chairman of RingCentral. “I’m excited to welcome him to our board of directors as we march towards our goal of achieving one billion dollars in revenue by 2020. Ken’s leadership will prove invaluable as we scale our business to meet our global customers’ communications and collaboration needs.”

Prior to Yahoo!, Goldman served in chief financial officer roles for several enterprise technology companies including Fortinet and Siebel Systems. Goldman serves on the board of directors of NXP Semiconductor, Trinet, GoPro, Inc., and non-profit boards such as the Lucile Packard Children's Hospital Foundation Board. Goldman is also a member of the Standing Advisory Group of the Public Company Accounting Oversight Board. 

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based global collaborative communications solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

June 7, 2017

RingCentral Announces Expansion of Connect Platform Partner Program

BELMONT, Calif. — June 7, 2017 - RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced the addition of a new tier plan and expanded benefits to the RingCentral Connect Platform™ Partner Program, for companies building apps on the RingCentral Connect Platform. The expanded structure is driven by the accelerated growth of the RingCentral Connect Platform now with 5,000 developers and receiving over 9 million API call requests a day* and a 200% increase of platform usage, year over year. The program expansion will empower organizations to leverage unified communications as a service (UCaaS) to customize business workflows for improved productivity.

“There’s a significant opportunity to build applications that integrate with RingCentral and transform the way people communicate, collaborate, and connect. The expansion of our program offers developers and integration partners new resources to amplify their investments in the Connect Platform,” said David Sipes, chief operating officer at RingCentral. “Our developer ecosystem has grown to more than 100 partner integrations and 5,000 developers, who are delivering on the true vision of a unified collaborative communications experience.”

The three new tiers—Authorized, Premier, and Elite—were created to meet the different needs of partner program members. All tiers will receive developer support resources and their apps will be showcased in RingCentral’s App Gallery. Premier partners will also have access to marketing and sales enablement programs, including customer and partner events. The Elite tier delivers deep go-to-market activities, such as exhibiting at regional customer events, invitation to speak at ConnectCentral™, RingCentral’s user conference, and co-development of customized marketing and sales programs.

Some of RingCentral Connect Platform integrations include: Box, Google, Intelestream, Microsoft, Okta, ProsperWorks, Salesforce, ServiceNow, Tenfold, TextUs, Workato, and Zoho.

The RingCentral Connect Platform, launched two years ago, has become one of the largest and most diverse developer ecosystems in the UCaaS market. Third-party developers are building their applications on the Connect Platform to integrate with voice, SMS/MMS, team messaging, fax, and call data. Leveraging open APIs, chatbots and AI-powered bots on the Connect Platform along with the expanded offerings of the Connect Platform Partner Program, organizations can fundamentally change the way they empower their employees to communicate, collaborate, and connect.

“RingCentral's market leadership, along with the breadth of its Connect Platform Partner Program, is a key enabler for us in transforming our customers’ businesses,” said Markus Zirn, VP of business development at Workato, a leading enterprise integration platform and a RingCentral Connect Platform partner. “Using RingCentral’s open platform triggers workflows within internal and external-facing applications that increase both organizational productivity and customer satisfaction.”

Visit these pages to:
Learn about the Connect Platform Partner Program
Find out more about RingCentral Connect platform for developers
See partner integrations in the RingCentral App Gallery
Follow the conversation on our RingCentral Developer blog
Join the RingCentral conversation on Twitter and Facebook

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based global collaborative communications solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Connect Platform, ConnectCentral, and the RingCentral logo are trademarks of RingCentral, Inc.

* Includes all API call requests from integrations built by RingCentral, ISV partners, and customers

 

May 22, 2017

RingCentral Unveils New Enterprise Cloud Webinar Solution to Host Virtual Events for up to 3,000 Attendees

BELMONT, Calif. — May 22, 2017 — RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today unveiled RingCentral Webinar™, a new addition to the RingCentral portfolio. Large-scale virtual meetings to audiences across global regions require a cloud platform that can scale and need sophisticated presenter controls for flexibility, while providing attendees with a seamless experience. RingCentral Webinar can host up to 3,000 attendees, 200 presenters, and makes it easy to deliver web-based events or training to any desktop, tablet or smartphone device.

“Trends in mobile and social webcasting, cloud proliferation, and real time reporting and analytics are driving growth in the webinars market,” said Roopam Jain, unified communications & collaboration industry director at Frost & Sullivan. “With robust capabilities and host controls, RingCentral Webinar is well positioned to address the growing needs of enterprises for easy to use, engaging, and affordable webinars that deliver immediate business results.”

RingCentral Webinar is designed to make it easy to plan events, invite attendees, deliver sessions and simplify post-event follow up. Easy to set up, RingCentral Webinar gives hosts the flexibility to customize and brand email communications and online registrations. During the events, the intuitive interface and feature-rich controls make it simple to manage webinars. For presenters and attendees, the interactive Q&A, poll, and chat features optimize audience engagement, helping presenters achieve event objectives. Post-event reporting capabilities provide data-driven insights so hosts can track participant activity to improve the experience for future webinars.

Other key features include:

  • HD video and audio quality
  • Scalable from 100 to 3,000 attendees; allows for up to 200 presenters
  • Easy to switch presenter roles and screen-sharing rights
  • Dual screen support for simultaneous viewing of speaker and presentation
  • Comprehensive registration and post-webinar reporting
  • Customizable invites, reminders and follow-up notices, with logos or banners
  • Ability to create recordings for post-event sharing with attendees and archiving for future events

“RingCentral Webinar expands upon our ever-growing portfolio of enterprise communications and collaboration solutions, and we’re pleased to make this powerful offering available to our customers,” said Jose Pastor, vice president of product management for RingCentral. “Whether hosting a webinar or town hall meeting for 100 or 3,000 people, this solution leverages the cloud for ultra-scalability and offers a high degree of control for presenters to facilitate large web broadcasts.”

Pricing and Availability
RingCentral Webinar is now available in the US, Canada, and UK. Pricing starts at $40 per month per host license for up to 100 attendees, and $990 per month per host license for up to 3,000 attendees. RingCentral Webinar can be purchased as an add-on by RingCentral Office® customers.

For additional product details, please visit RingCentral Webinar.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based global collaborative communications solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Webinar, RingCentral Office and the RingCentral logo are trademarks of RingCentral, Inc.

 

May 18, 2017

RingCentral Rises to the Top in the 2017 IHS Markit North American UCaaS Scorecard

BELMONT, Calif. — May 18, 2017 — RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced its ranking as a leader in the IHS Markit 2017 North American Unified Communications as a Service (UCaaS) Scorecard.

This latest accolade expands on RingCentral’s leader status as:

The IHS Markit annual scorecard evaluates top UCaaS providers in the U.S. who are best positioned to succeed long term based on financial stability, market strategy, service capability and support options.

“What distinguishes RingCentral is its unification of team collaboration with the full stack of multi-modal communications,” according to Diane Myers, senior research director for IHS Markit. “RingCentral has been consistently moving forward with new developments, international growth, and a focus on serving larger enterprises with investments in professional services and customer care.”

As a company built in the cloud, RingCentral’s mission is to deliver on the promise of a truly unified business communications and collaboration experience that combines voice, team messaging and collaboration, video and web conferencing—all served on an open platform, at global scale. The company’s unparalleled focus on innovation and global expansion along with continued investments in service and support have positioned RingCentral as the largest and fastest-growing pure-cloud enterprise communications and collaboration provider.

“This is a significant milestone for RingCentral to be ranked in the #1 spot by IHS Markit, as it reflects the growth and deep commitment we have toward serving our customers,” said Riadh Dridi, chief marketing officer for RingCentral. “We’re proud of the fact that what we deliver to customers is receiving the recognition of the world’s leading industry analyst organizations, including Gartner, Frost & Sullivan, Aragon Research, and now IHS Markit too.”

In addition, a podcast interview with Diane Myers, senior research director for IHS Markit, is available here.

Results based on IHS Markit, Technology Group, UC as a Service (UCaaS) Scorecard: North America, 4 May 2017. Results are not an endorsement of RingCentral. Any reliance on these results is at the third party’s own risk. Visit technology.ihs.com for more details.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based global collaborative communications solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

May 8, 2017

RingCentral Appoints Derrell James as SVP of Professional Services

BELMONT, Calif. — May 8, 2017 — RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced the increasing demand and continued growth of its professional services organization. The demand is fueled by increasing requests from mid-market and enterprise customers who want to replace legacy on-premise systems with RingCentral’s cloud solutions. To meet this demand, RingCentral has also expanded its professional services capabilities, including the appointment of Derrell James as senior vice president of professional services. Derrell brings more than 30 years of services experience at major technology companies and has held many senior leadership positions at various companies including Perot Systems, EMC, ACS, and most recently Avaya. At Avaya, James served as SVP of global strategic services, where he was responsible for a nearly $2 billion line of business.

“We’re thrilled to have Derrell James join the RingCentral team. The goal of our professional services team is to be there at every phase of deployment and integration, including: initial planning, strategic consultations, comprehensive implementation, integration designs, and ongoing support and system training,” said Ryan Azus, senior vice president of global sales at RingCentral. “Our team is deeply committed to helping enterprises through a seamless and non-disruptive transition so they can get the best value out of RingCentral’s cloud-based business communications and collaboration solutions.” 

Expanded Professional Services Capabilities
Professional services attach rates have increased as enterprise customers demand advanced services to ensure successful deployment and ongoing management. In addition to expanding the RingCentral professional services portfolio, the company has invested in these key areas:

  • Talent: In addition to the appointment of Derrell James, the company has added numerous certified[1] enterprise project management professionals and solution engineers from companies such as Avaya, IBM, Teradata, among others - to add rigor and enhance the company’s skillsets in migrating enterprises to the cloud.
  • Global Capability: The company has expanded professional services support for customers globally, serving deployments in Poland, Ukraine, Spain, France, Germany, Philippines, Ireland, India and UK, as well as other countries supported by the RingCentral Global Office product.
  • Certified Delivery Partners: Keeping pace with the company’s momentum in the channel, RingCentral certified delivery partners are playing an important role in delivering services to global customers, contributing to RingCentral’s professional services delivery capacity.

For additional information on RingCentral professional services, please visit https://www.ringcentral.com/solutions/professional-services.html.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based global collaborative communications solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral Professional Services and the RingCentral logo are trademarks of RingCentral, Inc.

[1] Certified project managers by Project Management Institute

 

April 20, 2017

Carvana Moves Away from Legacy On-Premise Communication System to RingCentral

BELMONT, Calif. — April 20, 2017 — RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced that Carvana, a leading e-commerce platform for buying used cars, has transitioned its enterprise business communications needs to the cloud with RingCentral, citing mobility, open platform integrations, and scalability as key benefits.

Enterprise scalability, mobility, team messaging, open platform application integrations, and the ability to quickly migrate to the cloud were key considerations for selecting RingCentral. When the deployment is complete, all employees in over 20 locations will use RingCentral, and then they can connect with customers and with each other using voice, video, and team messaging capabilities, regardless of their location and on any device.

“We moved away from an expensive and limited capability hardware-based legacy PBX system and chose RingCentral because we wanted a single integrated collaborative communications solution that would scale easily as our business grows,” said Imran Kazi, director of technology services. “RingCentral provides us with an easy to manage solution that enables our IT department to work smarter, not harder, by utilizing the power of the cloud.”

RingCentral will be used by employees at the Carvana headquarters, retail locations across the US, and will be used extensively by Carvana’s External Advocate team. Prior to RingCentral, these External Advocates had to use personal cell phone numbers when delivering cars, but now they will use their business numbers on their personal mobile devices when communicating with customers. RingCentral is also helping Carvana improve its customer experience through robust administrative controls and call analytics, which provides real-time visibility into call times and number of customers on hold. This will allow Carvana to identify areas in its customer communications that need improvement.

In addition, Carvana selected RingCentral for its integrations with Salesforce and Okta. Salesforce is used by Carvana’s Advocate team to manage customer relationships. The integration creates an unparalleled experience for making or receiving calls through RingCentral, directly from within Salesforce. Also, RingCentral’s integration with Okta allows Carvana employees to use Single Sign-on to securely access RingCentral anytime, anywhere, and from any device.

“We are thrilled to help Carvana rethink its business communications strategy in the larger context of today’s mobile and distributed workforce needs,” said Chuck Emmette, senior director of professional services at RingCentral. “In addition to providing a comprehensive cloud communications and collaboration solution, we also are proud to give Carvana significant value through our professional services and customer success programs that enable them to quickly deploy and operate effectively and efficiently on an ongoing basis. We look forward to supporting Carvana’s workforce, enabling them to communicate and collaborate without the headaches of managing and deploying legacy hardware-based infrastructure.”

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based global collaborative communications solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

April 11, 2017

RingCentral Announces PlanetOne Communications as Premier Master Agent Partner

Belmont, CA — April 11, 2017  RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communication and collaboration solutions, today announced a new premier master agent partnership with PlanetOne Communications, the IT and communications industry’s preferred connectivity partner. This new alliance extends RingCentral’s market reach to US-based agents and managed service providers looking to migrate large enterprises from legacy on-premise systems to cloud-based communications and collaboration solutions.

“In the world of the highly distributed and mobile workforce, demand is growing rapidly for a new generation of enterprise cloud communication solutions that enable employees to effectively communicate, collaborate and connect with customers, partners and colleagues,” said Lauren Shapiro, president, PlanetOne. “The RingCentral platform empowers workers through advanced voice, video, team messaging, collaboration, conferencing, contact center and SMS capabilities. We are pleased to add RingCentral to the PlanetOne portfolio, and look forward to working with their team to help enterprises achieve their digital transformation goals.”

By partnering with PlanetOne, RingCentral continues its strong commitment to building a robust channel partner program, particularly with leading master agents. Dedicated to the success of current and future partners, RingCentral has structured its program to be highly collaborative. For all opportunities, RingCentral dedicates subject-matter experts to join the partner team and work with them to close the deal while paying full commission to both RingCentral sales representatives and channel partners.

“We’re thrilled to work with PlanetOne and extend our reach within the Fortune 500,” said Zane Long, vice president of global channel sales at RingCentral. “PlanetOne’s channel relationships run deep, and its reputation for working with the industry’s finest businesses will open more doors for RingCentral, ushering in new opportunities within the midmarket and enterprise. Together with PlanetOne, we will make it easier for channel partners to enable their customers to communicate, collaborate and connect so they can realize greater business outcomes.”

For additional information, please visit www.ringcentral.com/partner/overview.html and

http://www.planetone.net.

About PlanetOne Communications
PlanetOne is the IT channel and telecom industry’s preferred business partner for identifying and delivering cloud-based and connectivity solutions to small and midsize businesses and enterprises. Headquartered in Scottsdale, Ariz., the industry pioneer is celebrated by Inc. Magazine as one of America’s Fastest Growing Private Companies and regarded as a top-performing partner for hundreds of telecom agents and channel partners nationwide. In 2015, PlanetOne ranked No. 1 in the Phoenix Business Journal’s annual “Best Places to Work” survey and in 2016 was recognized as one of the largest privately-held companies in the 2016 Arizona Corporate Excellence (ACE) Awards program. The award-winning PlanetOne Partner Program has also been included in CRN’s Connectivity Solutions Partner Program Guide since 2014. To reach PlanetOne call (877) 487.8353 or e-mail sales@planetone.net.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

©2017 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

April 10, 2017

RingCentral Given 5-Star Rating in CRN’s 2017 Partner Program Guide

BELMONT, Calif. — April 10, 2017 — RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced that CRN®, a brand of The Channel Company, has given RingCentral a 5-Star rating in its 2017 Partner Program Guide for the second consecutive year. This annual guide is the definitive listing of partner programs from technology vendors that provide products and services through the IT channel. The 5-Star Partner Program Guide rating recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel programs.

To determine the 2017 5-Star ratings, The Channel Company’s research team assessed each vendor’s partner program based on investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support and communication.

Over the past year, RingCentral has added more than 20 new key partners to its Partner Program, including Carousel Industries, Intelisys, and Avant. In addition, the company has extended its global channel reach with the addition of Google Premier partners, such as Agosto, Cloudbakers, Dito, Devoteam G Cloud, Cloud Technology Solutions and Netpremacy. As large enterprises increasingly shift their communications away from legacy on-premise communications systems to the cloud, RingCentral is enabling channel partners with the tools and resources they need to effectively support their business customers.

“For solution providers, finding the right technology vendors to partner with is crucial to the health of their business, and the vast array of choices can be overwhelming,” said Robert Faletra, CEO of The Channel Company. “Our annual Partner Program Guide and 5-Star ratings help them narrow the field, identifying the most rewarding partner programs and outlining their strengths and benefits.”

“We are honored to be recognized for the second year in a row by The Channel Company for our Partner Program,” said Lisa Del Real, senior director of channel programs and operations at RingCentral. “We take great pride in having built an impactful program that empowers channel partners to help their business customers achieve greater business success. We believe that by rewarding and championing our partners we drive toward achieving mutual goals -- revenue and satisfied customers.”

The 2017 Partner Program Guide will be featured in the April issue of CRN and online at www.CRN.com/ppg.

Follow The Channel Company: TwitterLinkedIn and Facebook

Tweet This:
@TheChannelCo names @RingCentral to @CRN 2017 Partner Program Guide #CRNPPG www.CRN.com/ppg

About the Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequaled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

Copyright ©2017. CRN is a registered trademark of The Channel Company, LLC. All rights reserved.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

©2017 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

April 10, 2017

RingCentral Launches Channel Harmony: One to Infinity Program

BELMONT, Calif. — April 10, 2017 — RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced the launch of its Channel Harmony: One to Infinity Program. Unique to RingCentral, the program awards partners 100 percent commissions on all deals, while providing them the benefit of working alongside a vertical- and segment-specific subject-matter expert. A first-of-its-kind, this program builds on the Channel Harmony initiative RingCentral introduced in early 2016.

With the One to Infinity Program, partner deals under the management of a channel manager qualify for the assistance of RingCentral-dedicated subject-matter experts to help with or close a deal. Both the partner and the subject-matter expert are made whole on every deal, receiving 100 percent of the commission. Previously limited to deals of more than 50 users, RingCentral’s Channel Harmony now applies to all deals, from one to infinity.

“This program marks a new era of channel enablement, redefining the way in which partners work with direct sales organizations,” said Zane Long, vice president of global channel sales at RingCentral. “Partners are looking to deliver the most innovative solutions to their customer base, and with the launch of this game-changing program, we are enabling them with the best possible resources to be successful. I’m thrilled to introduce this program as we work closely with our partners to help businesses migrate their communications solutions to the cloud.”

With more than 4,000 active channel partners, RingCentral is continuing to grow its partner ecosystem. The channel has picked up momentum over the past year in the midmarket and enterprise segments. Additionally, in a survey conducted by RingCentral among its partner base, 98 percent of partners ranked RingCentral Partner Support as “exceeds expectations” when compared to competitor programs, highlighting the success of RingCentral’s differentiated approach to partner enablement.

To learn more about the RingCentral Partner Program, please visit:ringcentral.com/partner/overview.html.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 23, 2017

RingCentral Unveils Next-Generation RingCentral Office®

BELMONT, Calif. — March 23, 2017 —RingCentral, Inc., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today unveiled the next-generation of its flagship product RingCentral Office—an entirely reimagined user experience for collaborative-centric communications. The new offering is the industry’s first to deliver on the promise of unified communications in a single solution. It also includes new team messaging, chatbot, AI support, and 40 out-of-the-box integrations. The company will demonstrate the new version of RingCentral Office at Enterprise Connect 2017 in Orlando next week.

“RingCentral Office is the industry's leading solution that goes beyond unifying different modes of communication; it offers an all-in-one collaborative communications experience that is further enhanced by state-of-the-art chatbot and AI-based technology," said Vlad Shmunis, founder, chairman and CEO of RingCentral. “RingCentral is the only cloud provider to combine enterprise-grade telephony, audio conferencing, video, meetings, team messaging and collaboration in a single, easy-to-use solution. We believe it will transform workplace productivity and help workers get more work done with less effort.”

What’s new

  • Reimagining collaborative-centric communications: Today’s modern, distributed, and mobile workforce needs a next generation enterprise communications solution that provides an easy-to-use, unified experience to be able to communicate with team messaging, audio, video, fax, SMS, collaboration, and conferencing capabilities. With this new release, all of these capabilities are now provided in a simple, elegant, and consistent user experience across mobiles, tablets, and desktops.
  • Expanding open platform with team messaging APIs, plus chatbots and AI support: New open APIs and SDKs allow developers to embed messaging, collaboration, and task automation functionality into their business workflows and applications. The new solution now also interfaces with chatbot frameworks, including Hubot, Lita, and Botkit, to streamline and automate decision-making and information-sharing processes.
  • Adding 40 out-of-the-box integrations: In addition to open API support, RingCentral is introducing 40 team messaging integrations with popular business apps, bringing the total integrations under the RingCentral portfolio to more than 85. Example new team messaging integrations include: Salesforce, Zoho, Marketo, ServiceNow, Confluence, and Cloze.

The next-generation RingCentral Office provides a mobile-friendly experience for seamless, ease-of-use across any mode of communication. The new solution also ensures that IT managers have robust unified administrative controls, security, reliability, and scalability. For those businesses requiring added compliance, it also offers message logging options and meets HIPAA-compliant conduit requirements.

“We were looking to replace our existing communication system with one that would also give us a complete and integrated unified communications and collaboration solution,” said Sam Eakin, operations manager at Hawk Ridge Systems, a global provider of 3D engineering solutions. “Having a single solution from RingCentral to collaborate, share files, and make calls gives us much greater productivity. It’s much easier to get work done with our teams and customers, and as a result, we’ve seen cross-functional project timelines shrink from three months down to one month.”

Why now
For more than a decade, the unified communications industry has delivered multiple, unintegrated tools to address different modes of communication. The end-user experience has been complex, hindering productivity. For IT administrators, the manageability experience across various tools and vendors also has been poor and expensive to deploy. Additionally, enterprises have been weighed down with the inflexibility of various legacy on-premise systems.

According to a March 2017 survey commissioned by RingCentral,* the average US knowledge worker uses at least five tools to communicate at work. Of the 500 people surveyed, 73 percent said they are interested in having their communications and collaboration capabilities in a single solution. This same group reported that using this type of single solution could save 20–30 percent of their time, leading to greater productivity and efficiency.

*The Rise of Collaborative Communications Survey, March 2017, https://www.ringcentral.com/collaborative-communications.html

Availability
Team messaging integrations, chatbots, and APIs are now available. For more information, please visit developer.ringcentral.com

The next-generation RingCentral Office will be available to customers in limited release starting mid-April 2017.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 23, 2017

RingCentral Expands Real-Time Analytics to Empower Enterprise IT Teams and Business Department Leaders

BELMONT, Calif. — March 23, 2017 — RingCentral, Inc., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced two new real-time analytics capabilities that provide deep levels of insight into the RingCentral Office® communications solution.

  • RingCentral Quality of Service Analytics gives enterprise IT teams the ability to anticipate and diagnose any voice quality of service issues impacting users globally before they escalate to critical problems.
  • RingCentral Live Reports empowers business department leaders to track customer interactions in real time to ensure they are receiving the best customer service.

“Enterprise IT organizations are demanding real-time reporting capabilities to deliver a high quality of communications services to their users,” said Jose Pastor, vice president of product management at RingCentral. “We are now bringing the industry’s most sophisticated reporting capabilities so IT and department leaders can easily monitor, analyze, and resolve issues proactively.”

RingCentral Quality Of Service Analytics:

  • Easy access to call quality detail for every business call by providing Mean Opinion Score (MOS) information. Measures jitter, latency, and packet loss, which can be used to troubleshoot network and Internet Service Provider issues.
  • Quick identification of any poor quality calls and patterns in problematic calls for immediate isolation, troubleshooting, and resolution. 
  • Powerful dashboards with graphic representations of call quality information and call locations with fast and easy drill-down capabilities so IT managers can ensure every conversation is coming across loud and clear.

RingCentral Live Reports:

  • Designed for business department leaders to ensure their departments are efficiently delivering the best customer interaction experience.
  • Customizable dashboards that provide real-time insight into call volume, employee availability, and customer hold time, among others.
  • Built to complement RingCentral Office capabilities, such as simple call queuing, call routing, call recording, monitoring, whisper and barge, and better enable departmental use cases.

NakedWines.com Manager Mark Hansen said: “Live Reports really helps us shine a light into what’s coming our way and proactively plan our department staffing based on these patterns and call volume forecasts. I can monitor the traffic on those queues and see who’s holding, how many calls we have taken on a queue, how many people we have available, how many missed calls, and what our service level is. I can also slice and dice the data on those queues very finely and ensure we have the right number of staff available to service our customers.”

RingCentral Quality of Service Analytics is currently available for beta customers.

RingCentral Live Reports is currently available as an add-on for RingCentral Office customers.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 2, 2017

RingCentral Awarded the 2017 Silver Stevie Award for Customer Service Department of the Year

BELMONT, Calif. — March 2, 2017 — RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced it was awarded the Silver Stevie® Award for Customer Service Department of the Year. RingCentral was selected from among more than 2,300 nominations that spanned across virtually every industry, company size, and geographic location.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes several of the world’s leading business awards programs, including the prestigious American Business AwardsSM and International Business AwardsSM. The awards were presented during a gala banquet at Caesars Palace in Las Vegas, Nevada, with more than 650 executives from around the world in attendance.

“We are honored to once again be recognized by the Stevie Awards for our commitment to delivering an end-to-end superior customer experience,” said Walt Weisner, senior vice president of Global Customer Care at RingCentral. “Our approach puts customers at the center of everything we do, and we’re always raising the bar on the customer experience and professional services we provide. I’m extremely proud of our Global Customer Care team, as they consistently strive to go above and beyond to ensure our customers get what they need to be successful, and this recognition validates all of their hard work.”

“The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programs,” said Michael Gallagher, founder and president of the Stevie Awards. “The growth of the program illustrates the importance of the functions highlighted—sales, business development, and customer service—to successful enterprises of all types, and how integral recognition in these domains are to building and maintaining corporate reputations.”

As a nominee, RingCentral was reviewed and judged by a specialized committee of judges selected by the Stevie Awards, which included past award winners and leading professionals in the customer service industry from across the world.

You can find additional information about the Stevie Awards here.

About the Stevie Awards
Stevie Awards are conferred in seven programs: The Asia-Pacific Stevie Awards, the German Stevie Awards, the American Business Awards, the International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at stevieawards.com.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

February 27, 2017

Zane Long, Vice President of Channel Sales at RingCentral, Recognized as 2017 CRN® Channel Chief

Belmont, CA, February 27, 2017 – RingCentral, Inc.(NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, announced today that CRN®, a brand of The Channel Company, has named Zane Long, Vice President of Channel Sales, to its prestigious list of 2017 Channel Chiefs. The executives on this annual list represent top leaders in the IT channel who excel at driving growth and revenue in their organizations through channel partners.

Channel Chief honorees are selected by CRN’s editorial staff on the basis of their professional achievements, standing in the industry, dedication to the channel partner community, and strategies for driving future growth and innovation. Each of the 2017 Channel Chiefs has demonstrated loyalty and ongoing support for the IT channel by consistently promoting, defending, and executing outstanding channel partner programs.

With a successful track record of over 14 years in the channel, Long has spent his career creating and launching national and international channel partner programs, while also developing business relationships with leading partners in the industry. In 2016 at RingCentral, he added 20 new key partners to the program, including Carousel Industries, Intelisys, and Avant, just to name a few. Previously, he served as Cbeyond’s national vice president of channel sales, and senior vice president of global partner sales for Genband.

“The executives on our 2017 Channel Chiefs list have distinguished themselves by building strong partner programs, developing and executing effective business strategy, and helping to advance the channel as a whole,” said Bob Faletra, CEO of The Channel Company. “They represent an extraordinary group of individuals who lead by example and serve as both invaluable advocates and innovators of the IT channel. We applaud their achievements and look forward to their successes in the coming year.”

"We are honored that The Channel Company has recognized Zane for this prestigious award,” said Ryan Azus, senior vice president of worldwide sales at RingCentral. “Zane’s leadership, vision, and extensive network have helped position RingCentral as a leading provider of cloud communications and collaboration solutions among the channel community. The debate between legacy on-premise systems and the cloud is over, as we’re seeing enormous traction among partners due to the demand for cloud solutions by their enterprise customers.”

The 2017 CRN Channel Chiefs list is featured in the February 2017 issue of CRN and online at www.crn.com/channelchiefs.

Follow The Channel Company: TwitterLinkedIn, and Facebook

Tweet this:
@TheChannelCo names @RingCentral's Zane Long to @CRN 2017 Channel Chiefs list #CRNChannelChiefs www.crn.com/channelchiefs

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

About The Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers, and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

Copyright ©2016. The Channel Company, LLC. CRN and The Channel Company logo are registered trademarks of The Channel Company, LLC. All rights reserved.

 

February 9, 2017

RingCentral Announces Carousel Industries as Strategic Partner

Belmont, CA — February 9, 2017 — RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced its new strategic partnership with Carousel Industries, a leader in communication and network technologies, professional and managed services, and cloud solutions. Through Carousel Industries, enterprise customers will now have access to RingCentral’s cloud communications and collaboration solutions to streamline business workflow and improve worker productivity.

“Large enterprises need solutions that meet their specific needs and allow for expansion as their business, communications, and collaboration requirements change,” said Jim Marsh, chief revenue officer, Carousel Industries. “Our account teams help advise enterprise clients on how to move beyond the complexity of their existing legacy on-premise communications systems to the flexibility and simplicity afforded by the cloud. RingCentral is a natural fit, and we’re already seeing huge enterprise demand for their solution.”

With more than 6,000 enterprise customers, including 35 of the Fortune 100, Carousel Industries has been recognized by CRN magazine as one of the top technology integrators, managed services, and cloud solution providers in the United States. The partnership with Carousel Industries broadens RingCentral’s sales presence by nearly 1,000 members.

“We’re thrilled to announce our partnership with Carousel Industries as we expand our channel partner program focus and presence in North America,” said Zane Long, vice president of channel sales at RingCentral. “Carousel Industries is a recognized consulting leader on cloud communications technologies for large enterprises. As a partner, we see the team at Carousel Industries expanding our ability to gain and support enterprise customers and large user deployments.”

RingCentral’s strong commitment to building a robust channel partners program, particularly with industry-leading master agents, is exemplified by the highly collaborative structure of the program. Committed to the success of current and future partners, RingCentral dedicates a subject matter expert to join the partner team and work with them to close the deal: full provisioning, full implementation, full customer service from RingCentral—full commission to RingCentral partners. Championing a strong relationship with the direct sales team, RingCentral’s partner program is centered around closing deals together.

For additional information, please visit ringcentral.com/partner/overview.html and carouselindustries.com.

About Carousel Industries
Carousel Industries is a recognized leader in helping organizations evolve the way they communicate and orchestrate the flow of information throughout their networks. Carousel enables clients to connect and collaborate the way modern IT users demand and advance from their current network infrastructure to meet tomorrow’s standards. With deep expertise across a vast portfolio of communication, network, and security technologies, Carousel is able to design, implement, and support solutions tailored to meet the unique needs of each customer. By offering professional and managed services with flexible deployments in the cloud, Carousel ensures clients achieve agility and utilize technologies in the way most effective for their business.

Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solutions provider—including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,400 employees based in 27 offices, with three Network Operating Centers nationwide.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

February 8, 2017

Structural Group Empowers its Employees with RingCentral’s Cloud Communications Platform

BELMONT, Calif. — February 8, 2017 — RingCentral, Inc.(NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced that Structural Group, a recognized leader in the specialty construction industry, has selected RingCentral as its new cloud communications solution provider. With more than 1,800 employees across 22 locations in North America, Structural Group needed a new generation of flexible, mobile-first solutions to enhance customer engagement and productivity for its distributed and mobile workforce.

Specialty construction projects are highly complex and need close communications and collaboration with customers and employees with specialized skillsets across the Structural Group enterprise. Now they have a single cloud communications and collaboration platform across the entire enterprise to enable this critical need. One of the influencing factors in selecting RingCentral was the robust capabilities of an all-in-one RingCentral Office® solution for team messaging and collaboration, voice, video, meetings, and conferencing, giving every employee a powerful way to communicate and collaborate in any way, from any device, from anywhere.

“Implementing a cloud strategy for our business communications was key for our mobile workforce; however, we realized that we needed a more comprehensive solution that was user friendly and easy to administer,” said Jason Kasch, chief information officer at Structural Group. “RingCentral has empowered us to communicate across different modalities—be it real-time team messaging, voice, video, SMS, or online meetings— without the hassle or cost of multiple single-point solutions. Our distributed workforce is more collaborative than ever before; and we expect this to only increase in the coming months as we integrate RingCentral into other cloud-based productivity applications we use on a daily basis.”

RingCentral’s Professional Services team has played a key role in assisting Structural Group’s IT department with its deployment in 90 days across 22 locations. The Professional Services team by RingCentral provides strategic consultations, network planning, implementation, integrations, and ongoing support and system training.

Looking forward, Structural Group plans to utilize RingCentral’s open APIs made available through the RingCentral Connect Platform. This will allow them to further customize their RingCentral implementation to meet their specific workflow and business system requirements.

“Structural Group’s dispersed workforce makes them a perfect use case for a cloud-first model when it comes to communications and collaboration,” said Mitch Tarica, vice president of sales. “We’re excited to work with Structural Group and provide a solution that will enable them to work more flexibly and efficiently. We look forward to discovering new ways to empower their employees and customers.”

About Structural Group
With member companies dating back to 1902, Structural Group is firmly committed to its ongoing mission of sustaining and enhancing its customers’ infrastructure. As a recognized leader in the specialty construction industry, Structural Group delivers turnkey solutions that integrate technology, engineering, and construction. Structural Group member companies meet the needs of owners and managers of infrastructure, as well as designers and general contractors, by providing innovative and value-added solutions to the infrastructure challenges these customers face in the marketplace. For more information, visit structuralgroup.com.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

RingCentral, RingCentral Office, RingCentral Professional Services, RingCentral Connect Platform, and the RingCentral logo are trademarks of RingCentral, Inc.

 

February 1, 2017

Salvation Army HQ Replaces Legacy Phone Systems with RingCentral

BELMONT, Calif. —February 1, 2017 - RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communication and collaboration solutions, today announced that The Salvation Army USA, an organization that has been helping those in need in the United States for the past 130 years, has selected RingCentral Office® as its cloud communications solution. Leveraging RingCentral’s integration with Microsoft Office 365, The Salvation Army employees at the national headquarters office located in Washington D.C. will now have access to powerful communications capabilities within their main productivity suite, enhancing their ability to efficiently communicate and collaborate with co-workers.

Recognizing the benefits of a cloud-based business communications solution, including the ability to integrate with other cloud applications like Office 365, as well as technical and economic efficiencies, The Salvation Army national headquarters office is eliminating its legacy PBX systems and third party video conferencing application. By deploying RingCentral Office, The Salvation Army national headquarters will empower its workforce with all inclusive communication and collaboration capabilities so they can connect from anywhere, at anytime, and on any device.

“We are excited to now be able to seamlessly communicate across our corporate offices and have the ability to integrate RingCentral with Microsoft Office 365 to improve our overall workstream communications,” said Jin Chong, information technology director at The Salvation Army. “Communication is essential to all aspects of our organization. RingCentral gives us the reliable communications capabilities we need to best serve the individuals and communities we support.”

Additional key factors in its selection of RingCentral include:

  • Integrations with leading applications
  • Flexibility to use any device (desk phone, softphone, mobile phone) enabling employees to switch between their devices seamlessly
  • Dedicated Customer Success Manager for product support
  • Ability to consolidate voice, video, messaging and other capabilities within a single platform and vendor

“We are honored to provide The Salvation Army with a business communications solution that caters to the mobility needs of employees,” says Mitch Tarica, vice president of sales. “At RingCentral, we know first hand how important it is to maintain efficient business communications at all times. The Salvation Army helps countless individuals every year, and we couldn’t be more excited to support their mission.”

About The Salvation Army
The Salvation Army, established in London in 1865, has been supporting those in need in His name without discrimination for more than 130 years in the United States. More than 25 million Americans receive assistance from The Salvation Army each year through a range of social services: food for the hungry, relief for disaster victims, assistance for the disabled, outreach to the elderly and ill, clothing and shelter for the homeless, and opportunities for underprivileged children. For more information, go to salvationarmyusa.org or follow on Twitter @SalvationArmyUS.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

RingCentral, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc.