Phone extensions are shortcodes that lets team members, teams, or departments to be easily reached by dialing a digit extension rather than the whole phonel number. For example, you may assign extension number 111 to your sales department, 222 to your HR department, or 999 to an individual employee.
They can work in two ways, either client caller-centric or employee-centric.
For client caller-centric, phone extensions can work with the auto-attendant feature of a business phone system to guide and connect customers to the correct department and extension. For regular inbound callers, such as VIP clients and suppliers, they can directly reach the phone extension without going through the auto-attendant. Using phone extensions can improve business communication and enhance the customer experience.
For employee-centric, employees within the organization are able to easily call each other via the internal extensions without haivng to call a phone number. This makes it easier for the staff to communicate each other as they do not have to compet against external callers who have to call the main phone number to connect.
When you choose a virtual PBX phone system like RingCentral, you will benefit more than the standard business phone system functionality. Because RingCentral is a cloud-based VoIP phone system, you can enjoy better phone service flexibility to configure your virtual phone extensions, telephone handset, landline, or mobile phone, whether iPhone or Android, for departments and individuals across devices and locations.