Get the latest unified communications (UC) technology news, trends, tips, how-to, and practical advice. Expand your ideas about cloud-based UC.
Today, the world is leaning towards automation. The demand for instant engagement and customer satisfaction is everywhere. And only continues to grow. This is especially the case for the world … Read more “What is Chatbot Marketing and Why it’s The Future of Marketing: Examples, Uses & Benefits”
The UK’s higher education sector is entering a new era – an era in which the use of collaboration technologies across departments is essential to attracting international students and staff, … Read more “The Digital Campus: The Time To Act Is Now”
More and more companies are moving to a hybrid working model, with some employees working remotely and some remaining onsite. Since the lockdown over half of the UK’s workforce has … Read more “10 Best Online Workspaces and How They Can be Used to Support a Hybrid Workforce”
If you’re in the process of developing a new product, you need to be thinking a few steps ahead. Will the finished product tick all the boxes we want? How … Read more “Marketing a New Product: The Definitive Guide”
Welcome back to Ringside. Our interview series invites leaders from across the business communications industry and beyond to share their views on trends, current issues and other reflections on their … Read more “Ringside: Insider Interview with Brian Poole”
Artificial intelligence (AI) has changed how we use the internet, both from a consumer and a digital marketing point of view. And chatbots, in particular, have taken the world of … Read more “A Complete Guide to Using an eCommerce Chatbot: Examples, Benefits and How They Work”
The number of customer service representatives is growing year by year. Especially with the current pandemic situation, remote support customer services have become even more important than before. Despite growing … Read more “10 Tips to Effectively Reduce Stress for Your Customer Support Staff”
Flexible working is on the rise. Notions of a three-day weekend, or a lengthy lunch break used to be the stuff of dreams. But these dreams are very much becoming … Read more “The Ultimate Guide to Hybrid Working & Flexible Work Arrangements”
Video conferencing in the justice system As the Supreme Court closed its doors in March 2020, justice was seemingly on standby as courts had to find a new, more efficient … Read more “Virtual Public Service: Making the Case for Virtual Hearings”