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The terms customer support and customer service are often used interchangeably. In fact, a quick Google search for “customer support” or related queries brings up almost exclusively articles dedicated to … Read more “Customer Support: Definition, Benefits and Tips for Long-term Success”
AI doesn’t seem to be going anywhere. In fact, it’s only becoming more and more common in various areas of our daily lives. It’s a growing movement in the art … Read more “GPT-3: Your New AI Sales Call Scripting Hero?”
In the post-pandemic world, providing exemplary patient care experiences, support, and treatment has become one of the most critical priorities for everyone involved in the healthcare industry. The standard of … Read more “8 Patient Experience Tips to Improve your Healthcare Service”
Productivity is often talked about in terms of large businesses with many employees. However, small businesses also need to prioritise the notion of ‘getting things done.’ Productivity should always be … Read more “11 Best Productivity Hacks for Small Business Team”
Every founder, CEO, or organisational leader wants their business to excel in their respective industry. However, in order for an organisation to keep its position, they must adapt to societal … Read more “Want Digitalisation in Your Organisation? 5 Reasons Why the Top-Down Approach to Change Works”
If you’re active online, then we guarantee you know what a chatbot is. According to a study, 1.4 billion people use chatbots regularly. Although this might not seem like a … Read more “The Ultimate Guide to Chatbots: What is a Chatbot? Why Are They Important?”
Group chat is a secure way of enabling teams to share information and ideas in real-time. It’s a place where employees can talk and collaborate without distractions, so they can … Read more “10 Best Business Group Chat Apps for Effective Collaboration”
When it comes to remote working, the boundaries between work-life and home life have blurred. As video meetings replace in-person conferences, one-to-ones and team meetings, having quality visual and audio … Read more “The Best Headsets for Conference Calls (Wired and Bluetooth Headphones)”
This blog is the second part of RingCentral’s Make Meetings Matter series. We offer up advice on how to make all meetings purposeful, engaging and effective. People management can be tough, and … Read more “How to Run Productive One-on-One Meetings”