How do you determine which call in your contact centre reaches which agent? Part of delivering an excellent customer experience is ensuring that everyone who interacts with your contact centre … Read more “What Is Skills-Based Call Routing?”
A couple of weeks ago, RingCentral teamed up with UC Today to run CC Expo: Virtually Together. This virtual expo focussed on the practical applications of cloud communications and contact … Read more “Using RingCentral to Connect and Collaborate with Volunteers”
The communications marketplace has evolved. UCaaS is now transforming, In an environment where communication tools are as dynamic and flexible as the people they serve, unified communications as a service … Read more “UCaaS 101: Everything You Need to Know about Unified Communications as a Service”
The workplace has seen many major evolutions in recent years. Fast-paced computers and tablets have replaced clunky old machinery. New generations have transformed the way we think about mobile working, … Read more “Going Agile with a Remote Team: What Telecommuting Can Do for Your Business”
Over the last few years, we’ve seen a rapid transformation in the Unified Communications market, driven by trends like the demand for customer experience, and new technology. By the end … Read more “Five Top UC Trends”
