Carlos Hidalgo gives more advice on delivering customer experience through the contact centre, managing and leading remote teams, and preparing contact centres for the new age of hybrid work. In … Read more “Delivering Exceptional Customer Experience: Tools, Talent and Training”
Early on in my career, I worked for a small company of about nine employees. It was a good group of people and given the small number of us within … Read more “How to Feel Connected When Working Remotely”
As I used to tell my staff and have written here in earlier blogs, every business is in the people business. Those people groups are comprised of your customers and … Read more “Best Practices for Supporting Staff through Difficult Times”
According to a survey conducted by social media software company Buffer, loneliness, collaboration and communications were at the top of the list of woes for people struggling with the remote … Read more “Bring Remote Teams Together with These Virtual Team Building Activities”
The demand for remote working is growing. The Office of National Statistics believes that 50% of UK employees will be working remotely by next year. What’s more, up to 90% … Read more “Working Remotely: The 2019 Recipe to High Productivity”
