At a glance: Switching between apps How did RingCentral help Sitel Group? Creating an automated and scalable environment Insight on a whole other level The cogs that power the machine … Read more “Scaling Citizen Support During a Crisis: A Sitel Group® Story”
How are organisations shaping the future of work? What are the challenges and opportunities facing businesses today? How are communication and collaboration evolving to meet the demands of the modern … Read more “Ringside: Insider Interview with Joe Brackenborough”
Video conferencing in the justice system As the Supreme Court closed its doors in March 2020, justice was seemingly on standby as courts had to find a new, more efficient … Read more “Virtual Public Service: Making the Case for Virtual Hearings”
What we’ve learned from online learning The education sector was among the most hard-hit industries during the initial stages of the COVID-19 pandemic. With exams cancelled and students and teachers … Read more “Virtual Public Service: Pupils of a Pandemic”
Paving the way for cloud-based councils While many public sector organisations rally to overcome the complexity and financial strain imposed by the global pandemic, local councils have been no exception. … Read more “Virtual Public Service: The Local Government Transformation”
‘Councils & COVID: Lessons from the Year of Discontent’ was an integral webinar resulting from key findings that emerged from our recent public sector research on the impact of COVID-19 … Read more “Councils & COVID: Webinar Review”
Telehealth and cloud communications in the wake of a pandemic These last 12 months, the healthcare sector has been even more in the spotlight. The NHS, already crippled by funding … Read more “Virtual Public Service: Future-Fit Patient Care”
Our students’ normal patterns of life have come to a halt. Simple activities like a trip to the supermarket or a night out with friends are now difficult, risky, or … Read more “A New Dawn for UK Higher Education: Blended Learning Becomes the Norm”
When it comes to acquiring mission-critical applications, UK enterprises are willing to make huge investments. Think CRM, supply chain systems and project management tools. Despite efforts invested in infrastructure reliability, … Read more “The True Cost of an Unplanned IT Outage”