Streamlining your communications can have a huge effect on employee engagement and means you can combine all your communications in one place, making collaboration much more accessible.
Pulse is an easily-overlooked, but really useful, feature of RingCentral’s cloud based contact centre. Don’t worry if the term doesn’t ring a bell – but definitely read on to find … Read more “Pulse for RingCentral Contact Centre”
According to a study by Walker, this is the year that customer experience will take the place over price and product as the brand differentiator. This is a monumental shift … Read more “Why Gen Z Customer Expectations are Important for Your C-Sat Strategy”
Last month, RingCentral teamed up with UC Today to run CC Expo: Virtually Together. This virtual expo focussed on the practical applications of cloud communications and contact centre and the … Read more “The Flexibility of Cloud Contact Centre”
Picture this: Your IT department is already overwhelmed with helpdesk requests, and now has to deal with the overnight impact of COVID19 on remote communications needs. On top of that, … Read more “How BT & RingCentral Are Helping Customers Transition to the Cloud—a Unique Proposition”
How do you determine which call in your contact centre reaches which agent? Part of delivering an excellent customer experience is ensuring that everyone who interacts with your contact centre … Read more “What Is Skills-Based Call Routing?”
Looking at the benefits that home working can have on your customers and how you can continue to put them first, we examine how remote working can have serious advantages for your customer experience.
As the Covid-19 pandemic demonstrated to contact centre managers up and down the country, there are some types of events you can’t predict or control, with the potential to cause … Read more “Is Your Call Centre’s Workforce Management System Doing Its Job?”
Almost all of us who are working are now doing so remotely. Almost overnight, organisations of all sizes have had to transition their entire staff from working in the office … Read more “What to Look for When Choosing a Cloud-Based Contact Centre”