Expectations around customer experience are constantly changing. In the past, the only option a customer had if they needed help was to pick up a phone. After a while, emails … Read more “Why Social Media Should Be Part of Your Contact Centre Operation”
How important is it that your Customer Experience Head be a Contact Centre Expert too? In this article, Daniel Ord, CCXP considers the answer to this question. In early June, … Read more “The Importance of Being a Contact Centre and Customer Experience Expert”
Streamlining your communications can have a huge effect on employee engagement and means you can combine all your communications in one place, making collaboration much more accessible.
While many equate the use of social media to Generation Z and the Millennial generation, the reality is that businesses stand much to gain from the use of social media … Read more “Social Media Best Practices for Businesses”
According to a study by Walker, this is the year that customer experience will take the place over price and product as the brand differentiator. This is a monumental shift … Read more “Why Gen Z Customer Expectations are Important for Your C-Sat Strategy”
Last month, RingCentral teamed up with UC Today to run CC Expo: Virtually Together. This virtual expo focussed on the practical applications of cloud communications and contact centre and the … Read more “The Flexibility of Cloud Contact Centre”
Picture this: Your IT department is already overwhelmed with helpdesk requests, and now has to deal with the overnight impact of COVID19 on remote communications needs. On top of that, … Read more “How BT & RingCentral Are Helping Customers Transition to the Cloud—a Unique Proposition”
Learn all about customer experience, its importance, and how to improve it through our in-depth guide and with our customer experience strategy cheat sheet. What is Customer Experience? There are … Read more “The Definitive Guide to Customer Experience”
Using a cloud-based contact centre can be great during the good times, but during the difficult times it’s invaluable. This is the message from Alan Garratt, Head of Operations at … Read more “How Cloud Contact Centre Enables Quick Response”