Pulse is an easily-overlooked, but really useful, feature of RingCentral’s cloud based contact centre. Don’t worry if the term doesn’t ring a bell – but definitely read on to find … Read more “Pulse for RingCentral Contact Centre”
Last month, RingCentral teamed up with UC Today to run CC Expo: Virtually Together. This virtual expo focussed on the practical applications of cloud communications and contact centre and the … Read more “The Flexibility of Cloud Contact Centre”
Picture this: Your IT department is already overwhelmed with helpdesk requests, and now has to deal with the overnight impact of COVID19 on remote communications needs. On top of that, … Read more “How BT & RingCentral Are Helping Customers Transition to the Cloud—a Unique Proposition”
Using a cloud-based contact centre can be great during the good times, but during the difficult times it’s invaluable. This is the message from Alan Garratt, Head of Operations at … Read more “How Cloud Contact Centre Enables Quick Response”
How do you determine which call in your contact centre reaches which agent? Part of delivering an excellent customer experience is ensuring that everyone who interacts with your contact centre … Read more “What Is Skills-Based Call Routing?”
Cloud-based contact centres are the future of successful customer experience. In a world where your customers are becoming increasingly demanding, searching for the most intuitive and personalised experiences available, the … Read more “What Hardware and Software Is Required to Remote Manage a Cloud-Based Contact Centre?”
Running a remote contact centre may seem like a minefield, but here’s how it can actually contribute to your day-to-day business resilience, broaden your talent pool and drive down excessive office space costs.
Gartner Symposium/IT Xpo ran from 3-7 November at Centre Convencions Internacional Barcelona (CCIB). The weather was splendid, the crowds were large, the catering was relentless. Personally, I’ve been to Gartner … Read more “Gartner Symposium/IT Xpo Overview and Key Insights”