Welcome to an exploration of RingCX, a comprehensive solution for optimal customer experiences. In this article, we’ll cover:
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Today, we’re excited to announce that RingCX, our native contact centre as a service solution, is now Generally Available in the UK, US and Canada.
Traditional customer experience solutions often come with complex deployments and costly pricing structures, making it challenging for businesses to integrate a comprehensive omnichannel solution that encompasses both voice and digital channels.
They want a streamlined, modern solution that enables easy management of their business and reporting needs, at an all-inclusive, predictable and cost-effective price.
RingCX is the answer to customer experience challenges many organisations have been waiting for. Since we announced RingCX a few months ago, the response has been overwhelming, with approximately 50 customers selecting it to power their customer service teams. Some of the reasons it resonates with them include:
Infused with AI, RingCX helps customers and contact centre employees before, during, and after each interaction. Customers can self-serve with intelligent virtual agents. It fosters a culture of continuous improvement with real-time support for agents and automated scoring and monitoring for supervisors.
RingCX seamlessly brings together voice, video, and digital channels so agents can easily engage with customers in their channel of choice, where they are, with full context of the customer journey and interaction history.
RingCX includes voice, video, 20+ digital channels and AI summaries. The offering is attractively priced starting at £60 per agent per month, providing predictability to monthly costs.
Agents get a single pane of glass for voice and digital interactions, streamlining all communications on one platform. RingCX also provides CRM integrations to connect all customer interactions for better context, boosting agent efficiency and customer satisfaction. RingCX offers capabilities like voice, video, social media, email, and more, in a user-friendly interface, without the costly extras of traditional contact centres.
Intuitive set-up gives customers the ability to get started in a matter of days, not weeks. RingCX is designed with simplicity in mind for organisations looking to avoid long, complicated deployments. RingCX is easy to set up with quick-to-deploy packages delivered by our award-winning professional services team and can be administered from a single interface.
Open APIs and partner integrations with RingCX facilitate workflows between business systems and eliminate data silos, thus driving better business outcomes. Partner integrations at launch include:
RingCX fills a gap in the market for an all-inclusive contact centre solution that has the voice, digital channels, video, and robust AI capabilities that businesses need as they transition to a new generation of contact centres that power smarter customer experiences.
RingCentral has also introduced the beta release of its Workforce Engagement Management (WEM) add-on, which offers native generative AI-based automated quality management and conversation analytics via the RingSense™ AI platform. Key benefits include optimising quality management, improving interactions through feedback and coaching, and helping businesses deliver top-notch customer support experiences. The new WEM solution has three main components:
Currently available in key markets with plans for further expansion, RingCX is poised to be a vital tool for businesses aiming to enhance their customer service experience without the usual complexities and costs.
Explore the power of RingCXand see how it can help you achieve customer service excellence. Dive into its features, benefits and the transformative impact it can have on your business. Don’t miss out – learn more about RingCX today!
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