RingCX
Effortless customer experiences, powered by AI
Easily manage agents, enhance performance, and improve customer satisfaction—all on one omnichannel platform.
Trusted by over 400,000 businesses around the world
AI-powered
RingSense is at the core of RingCX–intuitively generating insights, automation, and assistance across the entire customer experience.
Omnichannel
Never miss a conversation. Meet your customers where they are, across voice calls and 20+ digital channels—all included in one licence.
Easy-to-deploy
Businesses of all sizes can deploy a new contact centre in just a few days. Plus, our 99.999% availability keeps your agents connected, from anywhere.
Easy-to-use
From immersive agent experiences to
AI-powered coaching for supervisors,
RingCX is designed to create effortless workflows for everyone.
Simple pricing
Get unlimited minutes, with monthly pricing starting at just £52 per user. Plus, access all our core contact centre features and built-in AI—all in one package.
Find out how Office Gurus manages over 4,000 sales & support agents with RingCX
A powerful, yet easy-to-use contact centre
Increase employee satisfaction and customer engagement with AI-powered tools across all your support conversations.
Agents
Empower all your agents in one workspace
Agents
Empower all your agents in one workspace
Leverage AI summaries so that agents can stay focused on the customer
Eliminate the need for note-taking by delivering instant AI summaries and recommended action items after every customer interaction.
Give agents an immersive experience
Seamlessly manage omnichannel interactions using voice, video, and 20+ digital channels in a single, immersive agent workspace. Plus, embed RingCX within CRMs like Hubspot, ServiceNow, Microsoft Dynamics 365, and more.
Streamline interactions with live agent assist
Support agents with on-time contextual knowledge and suggested answers, so they can provide faster customer support at every step.
SUPERVISORS
Improve customer and agent satisfaction with AI
SUPERVISORS
Improve customer and agent satisfaction with AI
Streamline quality management & coaching
Improve CSAT scores across all your customer calls by offering real-time guidance for agents, and AI-generated score cards after every conversation.
Quickly identify agent performance at a glance
Give supervisors a clear view of your contact centre's performance with a single dashboard powered by RingSense conversational analytics.
Get the full picture with live dashboards & reports
Leverage more than 250 out-of-the-box reports or choose from over 350 available metrics to create live custom reports and dashboards across the entire customer journey.
BUSINESS LEADERS
Manage an efficient and effective CX operation
Benefit from the lowest total cost of ownership
RingCX offers cost-effective solutions and predictable, fixed-rate pricing. Monthly plans start at just £52 per user, with unlimited local calling.
Get actionable CX business insights
Gain real-time access to crucial performance data, including call volumes and agent performance, and Interaction Analytics, such as customer sentiment and trending topics.
Deliver effortless customer service with a future-proof solution
Empower your business with continual innovation across customer channels, agent experiences, supervisor automation, and AI transformation.
ENTERPRISE SOLUTIONS
Have advanced requirements? We’re here to help.
Get in touch with one of our solution experts and we'll match
you with the perfect plan.
Our advanced contact centre capabilities include:
120+ integrations & 400+ APIs
Advanced attribute-based routing
Native Workforce Engagement
Bespoke deployments
See RingCX in action
The ROI of our AI Contact Center
Real results from our customers.
29%
Improvement in customer sentiment
80%
Reduction in time to close cases
19
Point NPS improvement
Built on a secure & reliable platform
AI for effortless customer experiences
Omnichannel support
Meet your customer where they are over voice calls or across 20+ digital channels.
AI -powered solutions
Boost efficiency with AI virtual agents, real-time coaching, and automation.
Actionable insights & analytics
Enhance customer experiences by acting on live data like sentiment analysis
and customer feedback.
Immersive agent experiences
Agents can work in a single pane of glass with the apps they use every day.
RingCentral is named an Exemplary provider in the recent ISG Contact Center Basic Buyers Guide
RingCX has been recognized as a provider that best meets the overall product and customer
experience requirements for contact centers.
GigaOm names RingCentral a Leader & Outperformer in the The GigaOm Radar™: CCaaS Solutions Report
RingCentral is proud to be recognized as a 2025 GigaOm Radar Outperformer for CCaaS solutions.
Explore the latest innovations
Create effortless customer experiences with AI
Experience our AI-powered contact center in action.