Agile CX - RingCentral RingCX
Great customer experiences made simple
Make it easy for customers and employees to connect from one AI-powered contact centre platform.
Easy to buy, set up, and use
Bring CCaaS, UCaaS, AI, and digital channels together into a unified platform to maximise the customer and agent experience.
Omnichannel journeys
Connect with customers through voice, 20+ digital channels, and self-service.
Intuitive agent tools
Boost agent performance with a single, AI-powered desktop for all interactions.
Agile operations
Self-manage and make informed decisions with omnichannel insights.
Easy management
Administer and control operations with easy deployment and predictable billing.
Omnichannel customer engagement
Provide a seamless experience to customers regardless of how they contact you.
Routing options built around skill, proficiency, and availability help your customers find the right agent.
Use a single profile across multiple channels to keep a comprehensive view of customer journeys for better customer support.
AI-powered experiences
Find efficiencies and opportunities before, during, and after each interaction.
Provide real-time assistance and coaching to guide agents through difficult interactions.
Identify coaching opportunities with RingSenseTM AI, including call summaries, scores, and sentiment analysis.
Streamlined administration
Break the silos in customer experience operations and beyond.
Empower supervisors to make rapid changes in routing and IVR options as business dictates.
Monitor agent activities outside of customer interactions with integrated RingCentral MVP reporting.
Easy management
Make setup and configuration a breeze with a single vendor for CCaaS and UCaaS.
Get the most out of your communications investment by integrating RingCX and RingCentral MVP.
Easily integrate your communications apps into your technology stack with prebuilt integrations and open APIs.
See how RingCX brings together CCaaS, UCaaS, AI, and digital channels
Everything you need to improve customer experiences without complexity.
The right omnichannel strategy
Go beyond one channel. Improve customer retention through 20+ digital channels, one-click video escalation, and advanced chatbots for self-service.
AI infused throughout
Reduce effort through self-service and real-time coaching. Get detailed insights with RingSenseTM Quality Management and Conversation Analytics, including call transcription, summaries, and automated scoring.
Smart omnichannel routing
Connect customers to agents using skill, proficiency, availability, data in your CRM, and other criteria.
Unified administration
Easily manage all agents and channels under a single interface.
Insightful dashboards
Get end-to-end performance data with omnichannel dashboards and reports for real-time and historical analytics.
Integrated with RingCentral MVP
Enable agents to easily connect and collaborate with subject matter experts across the business to improve customer service.
Open Ecosystem
Add out-of-the box CRM integrations and APIs to connect other key business tools.
Automated dialling
Build customer relationships through customer outreach with predictive, preview, and progressive dialling.
Workforce Engagement Management
Manage teams with fully integrated workforce and quality management capabilities.
Secure & reliable
Protect your business data and communications with enterprise grade security, reliability, and privacy all with 99.99 reliability.
Compliant
Mitigate business risks by staying compliant with TCPA, DNC, STIR/SHAKEN, HIPAA, PCI-DSS, and more.
Rapid scale
Grow at your pace without worrying about new equipment, installs, or contracts.
Your conversations stay safe and secure
Deliver the experience your customers and agents expect with RingCentral