Welcome back to Ringside. Besides our own leading lights, this series invites insights from business leaders beyond our walls. In partnering with others to help create the future of work, … Read more “Ringside: Insider Interview with Harriet Forrest”
Video conferencing is on the up. Accelerated by the increase in home working, video conferencing usage since the start of the global pandemic has significantly risen, with mobile app downloads … Read more “Top Tech Equipment for Hosting a Glitch-Free Video Conference”
For years now, companies have shared and celebrated the benefits of video conferencing for remote and mobile working. In a world where employees spend less time face-to-face, video offers an … Read more “How Video Conferencing Supports Remote Work”
Venturing down the entrepreneurial path is anything but easy. However, running and growing a small business is even more challenging. The bitter truth is that 50% of small businesses fail … Read more “Best CRM software for small businesses and startups”
We all know communication is changing. As public chat services like WhatsApp and iMessaging have gained popularity, enterprises and public services have put focus on digitising their customer service. The … Read more “What COVID-19 Taught Us about Communications in the Public Sector”
Wondering how to start a call centre? No idea where to begin? You’re in the right place. They’ve been around since the 1960s, but call centres continue to play an … Read more “Setting up a Call Centre: The Definitive Guide”
Long before spare bedrooms, garages, and dining rooms began turning into workplaces en masse, the idea of remote work was seducing the world. Over the years, countless companies have started … Read more “Key Themes in the New World of Work”
The future for customer service operations will undergo a dramatic rethink in every organisation and their respective departments. They will ask questions as to why developing remote working through the … Read more “The Future of Remote Work for Contact Centres”
Check out this video preview to see what the blog’s about: The first time I ever heard the term business continuity was about a decade ago when I was in … Read more “How Video Helps CIOs Deliver Business Continuity”