As a modern-day consumer, you’re making more decisions every day than any previous generation. Not only are you making conscious choices about where to eat or which shirt to buy, … Read more “The Guide to Omnichannel Strategies”
The use of smartphones has become a daily part of our lives. Communication has been made easy, and people use several applications to communicate with one another. Smartphones, with a … Read more “The Ultimate Guide to Mobile eCommerce (and Why You Should Care)”
2-day shipping is the new normal. Thanks to the likes of Amazon Prime and eBay, customer expectations are at an all-time high, especially when it comes to ordering fulfilment. We’re … Read more “The Guide to Ecommerce Fulfilment”
The digital transformation of companies accelerated significantly in 2020. In particular, they had to quickly adopt remote work and further increase their use of digital channels. A McKinsey study shows … Read more “The 6 Top Trends of Customer Experience in 2021”
Welcome to Ringside. This series invites insights from business leaders in the communications space both within and beyond our walls. In partnering with others to help create the future of … Read more “Ringside: Insider Interview with Simon Jones”
ContactBabel recently launched The 2020-21 UK Contact Centre Decision-Makers’ Guide, based on surveys with 233 UK organisations and 1,000+ interviews with UK consumers. The findings of ContactBabel’s research are reported … Read more “2020-21 UK Contact Centre Decision Makers Guide”
Move to UCaaS to optimise spending, drive business transformation and enable productivity In the business world today, cloud technology is not only changing IT, but also changing finance. With the … Read more “Three CFO Imperatives for the Future of Work Post-COVID-19”
The US is expected to reach $735 billion in eCommerce sales by 2023. The rest of the world isn’t far behind. In other words, if your business is not online … Read more “The Top eCommerce Platforms to Use in 2021 (and Beyond)”
Watch the preview video to see what you’ll read about in this blog: Employee productivity and engagement has long been on the minds of corporate leaders as they seek to … Read more “Keeping a Workforce Virtually Engaged and Productive”