Not so long ago, working from home was something only a handful of lucky people could do. But in today’s cloud-based digital environment, that’s no longer the case. Working remotely … Read more “Forget The Office: Guide to The Best Work From Home Jobs”
This time last year, the idea that working from a virtual office would soon be commonplace was probably not on many people’s radar. To put it mildly, 2020 has been … Read more “6 Things We Don’t Miss About Office Life”
The Benefits of Workforce Management (WFM) Software People are at the heart of every successful organisation, and in order for your business to thrive you need to get the most … Read more “What Is WFM and What Are the Benefits?”
Many companies have taken the opportunity to put advanced technology to use in their contact centres to better serve customers. Some organisations are taking advantage of contact centre as a … Read more “Automated and AI Customer Service for Contact Centres”
The holiday season is coming up and you need to be ready. Your website needs to be ready. This is the time of the year when most retailers and businesses … Read more “How to prepare your website for the holiday sales season”
Last year saw more contact centres than ever migrating to the cloud. The motivation is obvious and the stats are plain: in April 2020, 87% of contact centres were making … Read more “Why a Virtual Contact Centre Must Be Part of Your Customer Service Strategy”
Driving data, managing debt, and setting a strategy The post-pandemic digital transformation is set to be about the ‘new’. Rejuvenation and renovation of the technology stack, new products and event-driven … Read more “Lessons from the CIO Watercooler: Debt and Strategy”
“We tried remote inspections about 18 months ago, and the client base wasn’t accepting of it. But then the whole world, in the period of several weeks, was forced into … Read more “Video’s Role in Remote Work: A Citation Story”
It’s no secret that there’s been a dramatic change to the way we shop. The days of strolling the high streets have been replaced with scrolling eCommerce websites. Whether it … Read more “Guide to eCommerce Marketing Strategies”