Artificial intelligence (AI) has changed how we use the internet, both from a consumer and a digital marketing point of view. And chatbots, in particular, have taken the world of … Read more “A Complete Guide to Using an eCommerce Chatbot: Examples, Benefits and How They Work”
The number of customer service representatives is growing year by year. Especially with the current pandemic situation, remote support customer services have become even more important than before. Despite growing … Read more “10 Tips to Effectively Reduce Stress for Your Customer Support Staff”
Flexible working is on the rise. Notions of a three-day weekend, or a lengthy lunch break used to be the stuff of dreams. But these dreams are very much becoming … Read more “The Ultimate Guide to Hybrid Working & Flexible Work Arrangements”
Video conferencing in the justice system As the Supreme Court closed its doors in March 2020, justice was seemingly on standby as courts had to find a new, more efficient … Read more “Virtual Public Service: Making the Case for Virtual Hearings”
The business meeting as we know it has an expiry date. In recent years, in person, prescheduled, and time-boxed meetings have grown a reputation for being a time-costly and often … Read more “What Could the Future of Meetings Look Like?”
What we’ve learned from online learning The education sector was among the most hard-hit industries during the initial stages of the COVID-19 pandemic. With exams cancelled and students and teachers … Read more “Virtual Public Service: Pupils of a Pandemic”
More than half of businesses (58%) have a single virtual contact centre as part of their customer service strategy. This comes as no surprise given the events of 2020. Many … Read more “How to Set Up a Virtual Contact Centre: A Starter Kit”
There’s no “right way” to run a business. Business leaders are faced with numerous important decisions each day. The way they choose to approach these decisions can profoundly impact strategic … Read more “Business Orientation: Product Orientation and Market Orientation – What’s the Difference?”
As eCommerce and technology continue to evolve, so too make the demands of consumers. While customers were once happy with a phone call to customer service, now they want their … Read more “How to Build a Chatbot: The Definitive Guide”