Conference phones have been a regular feature of business communications over the years. However, it’s only now in the post-COVID era that companies have started exploiting the full potential of … Read more “Best Conference Phones for Small Businesses and Enterprises”
Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so don’t keep them waiting. Consider using conversational AI to facilitate … Read more “How Conversational AI Facilitates Smart Routing”
Are you looking to improve customer experience at your contact centre? Or perhaps you want to better support agents in handling large volumes of customer enquiries and maximise their time? … Read more “How to Grow Your Contact Centre Business with Automated Answering Systems”
Virtual learning was a thing long before the online world even existed. Colleges and universities provided distance learning opportunities that stretched beyond the classroom through letter correspondence, radio broadcasts, television, … Read more “The Online Course Industry Outlook (and a Bit of History)”
While there might still be some people who don’t rely on the internet for work, these days, the possibilities for working without it are limited. More than ever before, in … Read more “Top 10 Online Collaboration Tools For Team Productivity”
With more and more of us working remotely, business collaboration is a powerful tool that can grow your business and generate exciting new ideas. Many businesses have already begun using … Read more “What is Business Collaboration? Benefits, Types & Collaboration Ideas”
Buying a franchise is often viewed as a shortcut to owning a business. Traditional ownership means taking absolute responsibility from day one. Small business owners need to develop a viable … Read more “Top 50 UK Franchise Opportunities to Buy & Own This Year”
The rise of mobile technology has had a significant impact on the way businesses across every industry operate. Pre-pandemic, the growing popularity of cloud technology was already contributing to a … Read more “A Guide to Mobile Technology for Small Business Owners”
When it comes to balancing acts, project managers are right up there with trapeze artists. A project manager works with many teams and factors to balance their workloads, specific skills, … Read more “4 tips for resource management across teams”