Over recent years, businesses have been installing collaboration and communications systems in response to the new requirements of their employees. Accessing these tools from any location at any time has … Read more “How To Optimise Your Business Communications: A Video Series To Understand Everything”
Optimising the customer experience is one of organisations’ key concerns, and they often focus on improving and simplifying operational processes. But they sometimes forget to investigate an important element that … Read more “Two Minutes To Understand How To Ensure Reliable Business Communications”
The advent of hybrid working and the increase in the number of communications channels has resulted in companies needing new KPIs and analytics to enable them to manage and optimise … Read more “Two Minutes To Understand How To Manage Your Communications With Advanced Analytics”
Did you know that almost nine out of ten Microsoft Teams customers are planning to opt for a third-party phone solution to manage their phone calls? The phone remains an … Read more “Two Minutes To Understand How To Integrate Your Phone System With Microsoft Teams”
‘Ask the Expert’ is a series of interviews RingCentral runs with influential thought leaders from around the world, including UC and CX consultants and analysts. In this series, we aim … Read more “Ask the Expert: How Can Technology Help Reduce Psychosocial Hazards in Today’s Contact Centre?”
As organisations focus on developing a customer-centric culture, they’re increasingly dedicating more services to improve customer experience. More and more employees are involved in the customer relationship. Therefore, they need … Read more “Two Minutes To Understand How To Achieve a Quality Customer Experience”
Many companies have introduced new working models to respond to the expectations of their staff. More and more employees are asking for a certain amount of flexibility in the way … Read more “Two Minutes To Understand How Unified Communications and AI Support Hybrid Work”
‘Ask the Expert’ is a series of interviews RingCentral runs with influential thought leaders from around the world, including UC and CX consultants and analysts. In this series, we aim … Read more “Ask the Expert: What Impact Will AI Have on Contact Centres and Agents?”
‘Ask the Expert’ is a series of interviews RingCentral runs with influential thought leaders from around the world, including UC and CX consultants and analysts. In this series, we aim … Read more “Ask the Expert: What’s the Future of UC and CX Convergence?”