Call Centre Agent
Most people picture call centres as a large room filled with service representatives taking calls on headsets. In reality, call centres have changed a lot in recent years. As more … Read more “Call Centre Agent”
Voice Recognition
Voice recognition will be a key part of the future of communication. Whether it’s asking Alexa the time or navigating a business phone system, you’ll have encountered it before. Many … Read more “Voice Recognition”
Interactive Voice Response (IVR)
There are very few aspects of our lives where technology does not play a major role. For the most part, it’s positive and has made our lives easier. From a … Read more “Interactive Voice Response (IVR)”