A post type for definition of term
Customer relationship management (CRM) is key to keeping your customers happy. It’s not enough to have one-off interactions – it’s all about maintaining a connection. CRM encompasses the various strategies … Read more “Hosted CRM”
If you’re in charge of a workforce, there’s bound to be a lot of responsibilities weighing on your shoulders. First and foremost, you have to ensure that the right people, … Read more “Workforce Management (WFM)”
What is a Purchase Order? A purchase order (PO) is an official document a buyer sends to a seller. The purchase order binds the buyer to a promise to pay … Read more “Purchase Order”
More than 70% of brand managers think that building an audience is more important than converting sales. It makes sense when you think about it: a company’s audience forms their … Read more “Brand Recognition”
Even with the rise of eCommerce, telesales remains a sales tactic for companies. It’s an area that business owners should have on their radar and utilise effectively. When you have … Read more “Telesales”
The worlds of commerce, both physical stores and eCommerce, are increasingly competitive. Multiple factors can affect the success – or failure –of a product you are selling or marketing. As … Read more “Promotional Code”
What is Customer-Centric? The way we do business is changing fast. Today’s customers are empowered, knowledgeable, and won’t stand for sub-par service. What’s more, ecommerce options are seemingly infinite. When … Read more “Customer-Centric”
Schedule adherence plays an important part in workforce planning and call centre performance. If the adherence rate is low, this could indicate a poor level of customer service. What is … Read more “Schedule Adherence”
If you’re a retail business today, the chances are that you are already using SKU numbers. Retail technology is changing, and the point-of-sale is increasingly moving online. Businesses should consider … Read more “SKU Number”
