A post type for definition of term
Every business handles inbound calls, sometimes daily. Customers and clients need to get in touch, and picking up the phone is still a standard part of this process, even if … Read more “Inbound Call”
Positive customer interaction is a critical part of your success in retail. Providing an excellent user experience throughout their interactions with you is vital for bringing in repeat customers. But … Read more “Customer Lifecycle”
Packet loss is one of the key metrics related to network performance. It can cause interruptions, slow loading times and prevent messages from arriving. What is packet loss? When accessing … Read more “Packet Loss”
Natural Language Processing (NLP) refers to the set of methods that allow computers to understand, read, and derive meaning from human languages. It’s concerned with processing natural languages like English, … Read more “Natural Language Processing (NLP)”
We all know that planning and preparation are the keys to maximising a project’s efficiency and success, but how often do you really think about resource management? Though it’s a … Read more “Resource Management”
The data sent over computer networks (for example, over the internet or ethernet by a VoIP phone system) is broken down into packets—or small segments of messages. These packets get … Read more “Packet”
Whether in our personal or professional lives, we all want to know we’re being listened to. In professional environments, showing our customers, clients, or colleagues that we’re actively listening to … Read more “Active listening”
When done well, upselling is a sales technique that can benefit both parties. On one side, a business makes more money. An upsell that is actually of use to a … Read more “Upselling”
Cross-selling is suggesting additional items to a customer committed to purchasing to increase the value of the sale. It’s an excellent growth strategy to boost revenue and customer retention. If … Read more “Cross-Selling”