A post type for definition of term
Employees are the beating heart of any business. It is also employees who are the direct link between the product and the customer. This can be at the point of … Read more “Attrition Rate”
You want your business to do well and plan on setting goals to optimise your processes. But how can you reliably compare your current performance to your past performance? KPIs … Read more “Key Performance Indicators (KPIs)”
No matter the industry you work in, you’ve probably heard the term ‘benchmarking. Its use may seem self-explanatory at first, but it can help you understand its use and what … Read more “Benchmark”
Good customer service should be the foundation of every business. Happy customers tend to become returning customers, and returning customers mean more sales. However, for some businesses, managing customer satisfaction … Read more “Net Promoter Score”
There are several varying names for an IP PBX solution, including VoIP PBX, Cloud PBX, or a VoIP server. In essence, it’s all the same thing; a business phone system … Read more “IP PBX”
No matter what type of business you run or how good your staff are, most managers or owners would agree that there is always room for improvement. It would help … Read more “Performance Management”
Remember that old saying “the customer is always right”? It’s the key to any successful business, making sure you exceed customer expectations. After all, unhappy customers can have a detrimental … Read more “Service Recovery”
Depending on your perspective, acronyms are either a wonderful way of referring to long phrases or a frustrating set of letters that you constantly check the meanings of. When it … Read more “CSV (Comma-Separated Values) File”
Data exchange between IT systems, databases and applications is crucial for technology – for example, the IoT – to grow. For this data exchange to take place, we need interoperability. … Read more “Interoperability”