Stay updated with the latest articles and discussion topics about business trends that are set to impact SMB’s and enterprises.
Buying a franchise is often viewed as a shortcut to owning a business. Traditional ownership means taking absolute responsibility from day one. Small business owners need to develop a viable … Read more “Top 50 UK Franchise Opportunities to Buy & Own This Year”
It seemed like it was just weeks into the pandemic when people were already questioning the future of work. Would offices be a thing of the past? Was remote work … Read more “What Can We Expect From the Hybrid Workplace?”
Webinars have always been a content tool well recognised by companies for their usefulness. But because of the pandemic, when everything has suddenly gone online and video calls and conferencing … Read more “10 Tips on Creating Webinars People Will Want to Watch”
Customer care is taking care of your customer. End of the article, right? If only it were so simple. While every eCommerce business realises the importance of providing the best … Read more “What is Customer Care? The Ultimate Guide”
The role of a contact centre agent is a challenging one, to be certain. Agents are required to address customer issues, exhibit patience and meet customers’ expectations even when they … Read more “Why Organisational Alignment is Important for Your Contact Centre”
Consumers have changed in meaningful ways in the past year, and now it’s the responsibility of businesses to keep pace with shifting customer preferences and behaviours. Welcome to Ringside. This … Read more “Ringside: Insider Interview with Paolo Fabrizio”
Building quality leads is an essential part of any business. You want to make sure that you are selling your products to interested people. The best way to do this … Read more “Sales Prospecting: Definition, Techniques and Tools”
The concept of remote work has been around for some time, and it’s only growing larger. More and more people are working from home each year, and the global COVID-19 … Read more “11 Cybersecurity Tips for Working from Home”
If you’re a frequent reader of this blog, you know I’m a big believer in the value of customer experience (CX) as a competitive differentiator for brands. You’ll also know … Read more “The Importance of the Call Centre in the Delivery of CX”