Small business phone service

You want the same professional, innovative phone service for business that large enterprises enjoy. RingCentral RingEX gives you easy access to powerful capabilities that transform the way your business connects internally and externally.

Here are just a few examples of features of our intelligent small business VoIP phone service:

Sign up to RingEX and each of your users gets a dedicated business phone number as part of the package. Accessible from any internet-enabled device, it’s like having a phone line for business and one for personal use right there on one cell phone. Plus:

• Choose from 200+ trusted area codes and maintain a local presence, gaining instant credibility. Add toll-free numbers to make it easier for customers to reach you.
• Make unlimited calls within the US and Canada—dial international calls with low, competitive rates.
• Add phone lines for business communications channels, including voice, text, and fax—manage outbound caller ID to display the right number and information.

Small business phone services need to help you close the gap on larger competitors. That means having call management features that make it easy to handle all your calls, even if you don’t have a big team (or budget). Features like:

• Call forwarding that ensures you never miss a call again and improves response times. Set up custom routing that forwards calls to specific numbers based on pre-defined rules
• Use Call Flip to effortlessly switch between devices during a conversation. Free your team from their desks for better on-the-go flexibility.
• Visual voicemail and voicemail-to-email make it easier to receive messages in loud or noisy environments.

Making the most of limited resources is part-and-parcel of running a small business. So, how about a phone service for small business that can even act like a new team member? That’s precisely what you get with RingCentral AI Receptionist:

• Answer customer calls 24/7 and deliver human-like interactions for support, sales, and other routine questions.
• Decrease the time spent on inbound calls by 50%, enabling you to invest more time in other areas.
• Our AI Receptionist scales with your small business as it grows and expands—you won’t need to worry about adding more team members to cover your inbound call management.

Phone services for small business or large can no longer be about phone calls alone. Your staff and your customers need other options, like business SMS, to stay in touch. With RingEX, text messaging is right there on the same platform:

• Easily create and automate SMS marketing campaigns with advanced messaging rules. Send secure payment requests and automate appointment scheduling with a few clicks.
• Ensure compliance effortlessly with built-in capabilities to track SMS consent, manage opt-outs, and comply with carrier requirements.
• Use shared team SMS inboxes and ready-made replies to get speedy responses and relevant solutions to customers.

Another vital channel for collaboration among your teams, instant messaging is also right there in RingEX. With just a few clicks or taps, they can:

• Seamlessly manage tasks, share files, send video and audio messages, and create public and private conversation channels.
• Turn any chat into a phone call or video call with the click of a button without losing any momentum.
• Sync conversations across all devices, including your phone, tablet, and desktop, while also collaborating on notes, projects, tasks, and events.

Artificial intelligence is great for small businesses looking to compete with better resourced rivals. RingEX is an AI-powered platform that utilizes the technology to help your business in a wide range of ways, including:

• Say goodbye to note-taking—our AI Assistant automatically captures key details, decisions, and action items for every conversation or meeting.
• Be more inclusive and accessible with AI-powered closed captions and on-screen text translations that help people communicate with greater clarity.
• A smart composer quickly drafts messages that sound like you and fit the context and circumstances of the discussion, reducing time spent on replying to messages.

Think phone services for business no longer need fax? Think again. Internet faxing brings the technology into the 21st century and helps companies ditch that clunky hardware:

• Use your existing numbers or set up toll-free, vanity, or local numbers, and you’ll be faxing in no time.
• Protect your online faxes with secure encryption that meets HIPAA, FINRA, and other compliance regulations.
• Enjoy online-only capabilities including email-to-fax, customizable cover page templates, cloud storage, and integrations with Microsoft Teams, Outlook, and Chrome.

The kind of advanced features mentioned above used to be out of reach—and price range—of small businesses. That all changed with the advent and evolution of Voice over Internet Protocol (VoIP) technology and the phone systems built upon it. Here’s how a VoIP phone service for business differs from the traditional alternative, and what makes it the only choice for modern small companies:

Investing in small business phone lines, then, no longer means all the hassle of traditional landline networks. Modern business communications solutions give you access to powerful capabilities, all at your fingertips.

At the same time, features like call routing and AI note-taking are of little use if the platform requires a degree to use it or if a mobile app is easy for a hacker to crack and steal sensitive information.To truly find the best phone service for small business, you need to consider the total package.

The best small business phone service more than covers your bases so you can communicate and collaborate with ease. RingCentral RingEX does far more than offer a broad feature set. Our platform comes with everything you need to transform the way you communicate:

No matter how appealing a small business VoIP phone service may look, you should look carefully at the level of availability. RingCentral operates in the cloud with redundant data centers spread across the globe. We provide a communications service that is 99.999% reliable and available whenever you need it.

With our platform, every conversation is protected by seven robust layers of defense. We shield all cloud communications with end-to-end encryption (E2EE), single sign-on (SSO), multi-factor authentication (MFA), and other security measures. All of your data is securely handled to ensure compliance with regulatory requirements such as HIPAA and the GDPR.

The best small business phone service eliminates problems rather than creating them. Teams are resistant to change, and strenuous learning curves will only make adoption that much harder. RingCentral RingEX enables you to deploy a comprehensive unified communications system in minutes.

Add and create users, numbers, and call flows with an intuitive interface and a drag-and-drop editor. RingCentral University offers your team online training and video tutorials, while our customer service and success teams provide 24/7 support.

You’ll be up and running in no time, and if you run into any problems, we’ll be there to help you painlessly sort them out.

Modern teams don’t only get work done in the office, so the best business phone line is a virtual one that follows them wherever they go. Whether you have remote team members or just people who are frequently on the road, RingCentral empowers businesses to operate with ultimate flexibility.

Download our mobile app for iOS and Android or choose the desktop alternative where our app supports Windows and macOS. For even less friction, users can access our platform straight from their web browser—no downloads required.

Combined with features like call forwarding, custom routing, set office hours, and Call Flip, your team is free to work and communicate as they please, from anywhere in the world.

There’s no point in choosing a VoIP phone service that doesn’t connect to your existing tech stack. You don’t want to build artificial silos and create inefficient or redundant processes. The RingCentral App Gallery includes over 500 pre-built integrations that streamline workflows and help your team work more efficiently.

Easily embed RingCentral communications in platforms like Salesforce, Microsoft Teams, Google Workspace, and others for convenient calls, video meetings, and messaging without having to switch between apps.

Other integrations automate manual processes and data entry, such as automatically logging call information into Google Sheets. It’s all about saving your time for more crucial matters.