Business text messaging

Today, customers expect you to meet them on multiple preferred channels, including SMS/MMS. The good news is that just about everyone has a cell phone and is more than familiar with text messages. While still a written communication channel, SMS and MMS occupy a separate space from email, offering unique advantages for reaching customers.

RingCentral RingEX makes it easy to leverage this popular, regularly used communication channel. Whether sending bulk marketing messages or communicating internally, our platform helps you get the most out of business text messaging.

You want a simple way to communicate with your customers, prospects, and team members. Sending a business text message is about as easy as it gets. RingCentral RingEX has text messaging for businesses covered and then some:

Business text messaging with RingCentral is simple. Just log in to the web portal or app, open the business texting feature, and you’ll be on your way to sending a business text message in no time.

Create messages with up to 1000 characters to get important details across efficiently. Messages can be sent in up to 10 SMS segments as single or group texts.

Create dynamic and vibrant communication by adding video, audio, emojis, and other file attachments with in-line previews that entice users to click and open them.

The texting service for business isn’t limited to your smartphones. Send a message from your desk, and then engage with replies from your mobile device when out of the office.

Port your business number, add a local one, or opt for a toll-free business number with RingCentral—whichever business phone numbers help you reach the most customers and get the best open rates.

RingCentral RingEX comes with many useful out-of-the-box features, including group text messaging, spam lists, and a keyword search. For many small businesses, this is all you need to connect with your customers on their preferred channel. That doesn’t mean our platform isn’t adaptable to your specific needs.

Whether it's automating marketing campaigns, sending bulk texts, or working smarter with AI, our platform has an add-on for your business:

Take your business text messaging to the next level with our Advanced SMS Inbox, enabling your team to share and manage all business text messages from one space. Teammates can collaborate easily, respond quickly, and find better solutions to customer questions.

Create personalized and team-based SMS templates for speed and convenience. Respond to FAQs nearly instantly and wow your customers. As you encounter new common questions, you can easily create and add new templates for the team to use.

For those with busy schedules who want to streamline and automate workflows, RingEX Ultra includes our AI Assistant for SMS. Use the AI writer to quickly draft personalized, contextual replies to SMS messages from customers and team members. Customize the way the AI writes to ensure it maintains your brand voice or personal writing style and length.

Finding the right business text messaging solution is critical to effectively reach your customers. At the same time, no one gets everything done with an SMS/MMS text. RingCentral RingEX is far more than a simple text messaging service for business; it’s an AI-powered communications platform that evolves the way you work and communicate.

Enjoy a reliable business phone service trusted by over 600,000 customers. Get a business phone number or add a toll-free number with the RingEX package of your choice. Create custom greetings, customize advanced call routing, set business hours, manage caller ID, and more.

Unify calls, texts, video meetings, fax, and AI capabilities with our comprehensive communications platform. Say goodbye to switching between apps during conversations and help your teams to collaborate more effectively.

Support asynchronous communication and collaboration with RingEX team chat. Message, share files, and manage projects from the same app. Send audio and video messages for times when writing won’t do, and organize discussions with private and group chats for controlled access. Align your teams with color-folders, event reminders, and mentions.

RingCentral RingEX also provides an intuitive and reliable option for online faxing. Don’t worry about having to head to the office to send an important document. Simply pull out your smartphone or use your computer to send a secure online fax in minutes.

Customize cover pages and send and receive faxes directly from your email accounts for greater convenience and flexibility. Ditch the fax machines and save money while ensuring every fax is HIPAA and FINRA compliant.

Say goodbye to missed calls and untapped opportunities. Our AI Receptionist helps SMBs offer the same immediate 24/7 customer service and support that the bigger companies provide.

The AI can be trained on your website, FAQs, and knowledge base materials to offer conversational support and resolve many queries without human input. Some calls are more complex, however, and some customers prefer to chat with your human agents. This is where intelligent routing quickly gets callers to the right person for the quickest resolution.

It only takes a few minutes to set up—before you know it, our AI Receptionist will be cutting down wait times and handling most of your inbound calls.

Business text messaging software is even more beneficial if it can connect to the tools you and your team use daily. The RingCentral App Gallery features over 500 pre-built integrations for the most popular business tools on the market today.

Flexible RingEX APIs, too, enable you to take our advanced communications to the cloud and plug them into your systems running anywhere in the world. Embed cloud calling into Microsoft Teams, Salesforce, Google Workspace, and many other apps to eliminate tab switching and create seamless workflows.