Question 1

What’s the difference between RingCentral and GoTo Connect?

Accepted Answer

RingCentral offers a more comprehensive solution for internal and external communications than GoTo Connect. We support more telephony use cases, offer the industry’s best contact center with 30+ digital channels, have world-class analytics, a large ecosystem of integrations, richer SMS and fax capabilities and competitive video solutions - helping them better connect with customers & colleagues alike. With RingCentral, you get so much more than that: Voice - We offer the most complete set of cloud phone capabilities out of any UCaaS vendor. RingCentral’s VoIP phone is built for all advanced and niche use cases coupled with purpose-built voice and video AI and communications tools specifically for desk-less frontline workers. Messaging - RingCentral boasts an integrated messaging experience with our phone and video systems. Our superb team chat and SMS solutions include team messaging, task and event management, file sharing, advanced search function, presence status, unified business numbers, bulk SMS messaging, group MMS messaging, and more. Video - Opting for RingCentral video conferencing means you get to enjoy unlimited and 24-hour online meeting sessions, HD and audio quality, AI capabilities (noise reduction, live transcriptions, post-meeting insights and summaries, presentation modes, etc.), cloud recordings and storage, whiteboards, collaborative meeting notes, end-to-end encryption, and browser support for a no download join. SMS and Fax - Compliant and secure business SMS and internet faxing is included as a fully integrated and native solution for Standard and above packages. Transmit your faxes securely over an encrypted connection (TLS) and store them in a password-protected account. We understand that this is critical for sharing sensitive documents in many industries like healthcare, finance, legal, and government. GoTo Connect does not offer a native fax solution included. Webinar - RingCentral Webinar can accommodate up to 10,000 attendees for both internal and external events and can guarantee audience engagement through polls, Q&A, and live chat. RingCentral Webinar has webinar set-up, management, and analytics all done directly inside the RingCentral app – making it radically easy for webinar hosts and presenters to manage everything in one place. APIs and integrations - RingCentral offers deeper, broader, and higher-quality voice integrations. This means you get a cloud phone on mobile, desktop, desk phone, and all the applications your business runs on like Salesforce, Hubspot, Zendesk, and more. RingCentral provides deeper capabilities which means you can access your softphone wherever you are - on your browser, in your favorite app - and your advanced calling, SMS, and fax features are embedded. Outside of voice specific, enjoy more than 350+ pre-built integrations, ~8K+ custom integrations, and our mature API ecosystem of more than 80K+ developers. Many customers come to RingCentral complaining that our competitors tout integrations, but they are half-baked, low quality, or missing critical components. Analytics: RingCentral’s analytics are more actionable and meaningful compared to GoTo Connect. Though competitors do provide some level of reporting and analysis, only RingCentral offers comprehensive and integrated analytics for both the IT professional and line-of-business user. From a single interface, both user types enjoy significantly more detail, flexibility, and customization. Most of RingCentral’s analytics are included in our most popular packages, whereas many of our competitors' features are incomplete, disjointed, rigid, or can only be unlocked by paying additional fees.

Question 2

What’s the difference between RingCX and GoTo Connect Contact Center?

Accepted Answer

When it comes to CCaaS, customers choose RingCentral because they want an AI-powered contact center solution that delivers effortless experiences for customers, agents, and the business as a whole. RingCX provides a wider breadth of capabilities for inbound/outbound voice and enables unified customer journeys across 20+ available digital channels, all with predictable monthly pricing that includes unlimited domestic inbound and manual outbound minutes. It also provides omnichannel integration with popular CRMs for immersive agent experiences. RingCX is purpose-built from the ground up to deploy quickly and with minimal effort, removing barriers to entry for customers of all sizes. AI provides the next level customer experience by offering quality management and assistance across every interaction — allowing agents and supervisors to fine tune the customer experience in real-time.

Question 3

RingCentral vs GoTo Connect: which one is safer?

Accepted Answer

RingCentral takes privacy and security seriously. In addition to keeping your communications secure through enterprise-grade encryption, we are backed by leading 3rd party certifications such as SOC 2, ISO 27001, HITRUST, CSF, and more. We are the only solution to use industry-leading predictive AI/ML algorithms to detect and stop fraudulent robocalls and spam attacks. We’re the first to introduce innovations like end-to-end encryption to messaging and phone for groups, on any device.

Question 4

GoTo Connect and RingCentral plans: how do they compare?

Accepted Answer

At first glance, GoTo’s pricing appears lower than other options. However, you’ll soon realize that you have to pay more to enjoy the full breadth of capabilities you need for your business. For instance, GoTo Meeting (their web conferencing platform) is available in three tiers, with the most basic one starting at $12. This looks like a steal, but you only get limited functionality: video conferencing, messaging, breakout rooms, and more. You have to pay more to get cloud recording, transcription, drawing tools, and other essential communication and collaboration tools. The same is true for their contact center packages. RingCentral’s package is more comprehensive, cheaper, and flexible when you add together all the features you receive and the users you can accommodate. Plus, RingCentral provides options that cater to the needs of businesses of all sizes: small, medium, enterprises, and more. You can personalize your package of choice, too. For UCaaS solutions, you can choose from our Core Plan, Advanced Plan, or Ultra Plan, and enjoy a long list of features, including unlimited calling, auto call recording, IVR, internet faxing, AI tools, and more. For CCaaS solutions, you can choose between RingCX and RingCentral Contact Center and get exhaustive functionality, such as virtual agents, intelligent routing, power dialers, reporting and analytics, and more.

Question 5

Why is RingCentral the best GoTo Connect alternative for business?

Accepted Answer

A unified communications solution is crucial for any organization. With ever-changing employee and customer demands, an evolving business landscape, and growing needs, it is important to select the right provider that offers the most financial and operational benefits. Through this GoTo Connect vs RingCentral review comparison, we showcase how two of the most popular communication platforms overlap and differ from each other and why, in the end, RingCentral lands on top. Here’s what you can expect from us: Immediate cost savings - RingCentral helps in reducing costs by bringing together all critical communications and collaboration tools into a single platform. We offer 99.999% availability for improved productivity and efficiency and, of course, cloud-based solutions to cut down costs on on-premise infrastructure installation and maintenance. Industry-leading communications tools - By making RingCentral your go-to service provider, you get access to a wide range of UCaaS and CCaaS solutions that have received high regard from industry experts. We utilize AI technologies (natural language processing and machine learning) and are continuously looking for ways to deliver the best voice, video, messaging, and contact center features and capabilities. Streamlined workflows - RingCentral consolidates all your favorite tools into one software so that agents spend less time toggling between applications and focus on more important tasks. By making work easier for your team, you can create an environment that promotes high performance, morale, and employee satisfaction. 24/7 customer service - RingCentral offers omnichannel customer support that is available around the clock to make sure all communication needs and issues are addressed as promptly as possible. We also provide a dedicated account manager for each of our enterprise customers that can be reached through multiple touchpoints.

Comparing	RingCentral Ultra	GoTo Connect Phone System

UCaaS Leadership	A Gartner Magic Quadrant Leader for over a decade	Not rated in Gartner UCaaS MQ
Advanced call handling and routing	Included in plan	Basic call handling only
Interactive Voice Response	Included in plan	Included in plan
SMS/MMS	Included in plan	Included in plan
High volume SMS	Included in plan	Not available
Real-time AI notes for calls	Included in plan	Not available
AI transcription & closed captioning	Included in plan	Not available
Toll-free minutes	10,000 toll-free minutes included	1,000 toll-free minutes included
Audio conferencing	Unlimited audio conferencing included (up to 1,000 participants)	Requires OpenVoice add-on
Receptionist console / Head-up display	Included in plan	Included in plan
Mobile admin service hub and onboarding	Included in plan	Not available
Workflow builder and automator	Included in plan	Not available
Internet fax	Included in plan	Included in plan

RingCentral vs. GoTo Connect

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RingCentral vs. GoTo Connect at-a-glance

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