Cheap VoIP Service: Is It All About Price?
Learn about low-cost business VoIP phone systems that are also reliable.
From cheap alternatives to traditional phone systems to VoIP-based unified communications
In the past, only big companies could have enterprise-level phone systems—they were the only ones that could afford them. After all, these on-premise calling and private branch exchange (PBX) solutions were expensive and ate a huge chunk of companies’ budgets. Because of this, small and mid-sized businesses had to rely on not-so-great options, like landlines and other inflexible ways of communicating.
That’s probably why VoIP networks (voice calls made over IP networks) are so popular today. As an alternative to traditional phones (and the copper wiring they need) hosted PBX providers (cloud-based incoming call routing) that don’t need expensive IT infrastructure changed everything. Suddenly there is a much less expensive business phone system option that is within reach for smaller businesses.
As cloud technology advanced, these internet phone systems evolved into modern unified communications solutions. This didn’t just improve call quality—it also incorporated features like video conferencing, virtual numbers, fax, and SMS into one platform. What was supposed to be an alternative to traditional phone systems became the solution of choice not only among small and mid-sized businesses but with enterprises as well. After all, who doesn’t like getting more for less?
Now, when you look for cheap VoIP services, that probably doesn’t mean you’re looking for low-quality alternatives to premium offerings. What you want is a modern and reliable unified communications and collaboration solutions that will not break their budget.
How business VoIP helps you save on communications costs
Unlimited calling across the US and Canada
One of the best reasons to use a VoIP phone system vs landline phones is the unlimited long-distance calling. With traditional phone service providers, when you make a call outside of your area code, you are automatically charged for a long-distance call. Most VoIP providers include an unlimited calling plan so you can make voice calls from anywhere in the US and Canada without paying extra.
Collaboration and VoIP calling features all together
Having separate providers for different communication tools like VoIP, video conferencing, and PBX can get confusing—fast. . Separate vendors means separate bills, different people to deal with, and too many things to keep track of. Having different providers for every feature can also add up to major expenses without you realizing it, because you’re getting multiple low-priced-looking bills but for every piece of technology. Next thing you know, you’re paying thousands of dollars for different solutions that don’t even work well together.
With today’s VoIP systems, you get one itemized phone bill for everything you need to communicate and collaborate as a business:
- An automated attendant to answer all incoming calls
- The ability to automatically route calls to the right virtual phone extension
- Your choice of hold music and call recordings
- Custom call handling rules to send after-hours calls straight to voicemail
- All your VoIP features in one account dashboard, including call waiting, call blocking, caller ID, and call forwarding The best thing? Without paying extra, your employees get access to all these features through a single easy-to-use digital platform.
Save on VoIP service maintenance
On-premises phone systems and their associated hardware can get super expensive to implement—and that’s before you even run them. Who is going to do the upgrades? You have to hire an admin just to add and remove users and configure the phones.
With VoIP phone systems, the infrastructure and hardware are typically in cloud data centers owned by your VoIP business provider. Which means the responsibility for maintaining the service also falls in their bucket—not yours. You’ve got enough on your plate as it is
Even the maintenance of the business phone system, including software upgrades and updates, are performed by experts on the vendor’s payroll. So, you don’t have to hire specialists to manage the technical aspects of things (or even have to figure out how to configure the service yourself).
Also, with an easy-to-navigate unified platform, anyone—even if you don’t have specialized skills or training—can configure and manage the whole thing from their own computer or mobile device. This also eliminates the need to hire internal or third-party consultants to modify the phone system every time you move offices or restructure the team. Translation: even more money saved.
Integrate your VoIP system with existing business apps
Good VoIP providers know that you probably already use, and love, some popular business apps like Google and Microsoft. You’ll want to find a solution that seamlessly integrates with these apps, so you don’t have to leave the one you’re working in to make and receive calls, chat with a coworker, start a video conference, or share files.
Improve your customer relationships by having their information at the ready when you use a phone system that integrates with customer relationship management (CRM) systems like Salesforce and Zendesk. And with a Single Sign-on app like Okta, your users can use one login and password to get into many of their business apps.
Frequently asked questions about cheap VoIP phone services
What is VoIP?
VoIP stands for voice over internet protocol. You may have also heard it referred to as “IP telephony.” It’s basically voice communications over the internet, and has made huge strides in terms of call quality and security features since when it was first invented.
In the distant past, the main criticism thrown at VoIP was that the quality of the calls were not on par with traditional landlines. However, a lot of ground has been covered in this area. (RingCentral, for instance, supports HD voice that surpasses the call quality of most regular phone companies.)
VoIP calls are made using VoIP phones, which may look like ordinary phones at first glance but are actually specially designed devices specifically to facilitate calls over the internet and connect to other VoIP phones or even traditional landlines. There are two types of VoIP phones:
- Hard phones: These refer to physical VoIP phones that can be used to make calls over the internet. The most common are desk IP phones that look like regular analog landline telephones. Other types of hard phones are IP conference phones (those “starfish” phones) and receptionist phones, which are basically IP desk phones with modules attached for routing calls manually.
- Softphones: These are apps or software that can be installed on your desktop computer (desktop app) or mobile device (mobile app), so you can make and receive calls using the VoIP service on your laptop and mobile phone. Most VoIP providers have a custom softphone app, so you and your employees can bring your own device (BYOD) to communicate at work.
Can I get VoIP at home?
Yes! That’s one of the best parts about VoIP. No matter where you are, as long as you have an internet connection, you can make and receive calls using your VoIP business phone number and virtual phone extension.
You don’t need to subscribe to separate residential VoIP providers unless you want one for personal use.
What's the difference between business VoIP and residential VoIP?
Most residential VoIP plans are pretty basic, and the technology is like what you’ll find in a traditional home landline. VoIP for home use is basically an internet phone service that lets you make inbound and outbound calls through IP with some other features like caller ID, call forwarding, and speed dial.
Business VoIP solutions, on the other hand, are usually tied to business phone systems that have advanced features for call management, like cloud PBX, auto attendant, and virtual extensions. Some VoIP services have also evolved to become complete unified communications solutions, which come with communications and collaboration tools like team messaging, file sharing, and even video meetings all on one platform instead of several separate apps from different providers.
Is there a free VoIP service?
There are consumer-level VoIP applications that let you make internet phone calls for free. Some of the most popular free VoIP app providers are Skype, Viber, and Facebook Messenger.
But although these VoIP apps are free, they also tend to be severely limited. (And no, it’s not just because we’re biased.)
In most cases, they can only call or receive calls from people who are using the same application. Most don’t even allow calls to regular landlines—and those that do require premium payments or upgrades to paid plans.
If you’re using VoIP for personal calls to family and friends, then sure, these apps are decent. But if you’re running a business, you’re probably going to need more out of your VoIP service.
How much does VoIP service cost?
Prices for VoIP-based business phone systems can vary depending on the provider and the number of features included. Typically, a VoIP system plan ranges from $20 to $50 per month per user. But monthly rates can be lower if you choose an annual phone plan.
Check out the RingCentral plans and pricing section below to see the pricing and features included in each type of plan. From there, you can research and compare top providers in the industry to see what their VoIP services provide to customers.
RingCentral MVP™* plans for your small business
PAY ANNUALLY AND SAVE UP TO 33%
Standard
- No limit on number of users
- Business phone numbers in over 100 countries
- Unlimited internet fax
- Unlimited audio conferencing
- Video meetings with up to 100 participants
- Up to 24-hour meeting duration
- Quality-of-service reports
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Popular integrations including
Microsoft 365, Google Workspace, Slack,
and more - 24/7 support
Premium
Message, Video, Phone, Open API
- Automatic call recording
- Single Sign-on
- Multi-site admin and management
- Up to 8-digit extensions with site codes
- Hot desking
- Advanced call handling including whisper, barge, and more
- Video meetings with up to 200 participants
- Real-time analytics
- Popular CRM integrations with Salesforce, Zendesk, and more
- Industry-specific integrations with Canvas, Smarsh, and more
- Developer platform and custom integrations
Compare plans
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Most popular
Not available
Essentials
Buy now
Try free
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Standard
Buy now
Try free
Contact sales
View Demo
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Best value
Premium
Buy now
Try free
Contact sales
View Demo
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UltimateContact sales Contact sales View Demo |
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Pricing
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Annually: $19.99/user/mo
Monthly: $29.99/user/mo |
Annually: $27.99/user/mo
Monthly: $37.99/user/mo |
Annually: $34.99/user/mo
Monthly: $44.99/user/mo |
Annually: $49.99/user/mo
Monthly: $59.99/user/mo |
Business phone or toll-free numbers
One phone number for calling, team messaging,
and video
meetings access.
Each user gets a dedicated phone number at no additional cost. Essentials
edition doesn't include video meetings.
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Toll-free
minutes
Inbound Toll-free
minutes
Included minute allotment varies by tier. Toll-free minutes
are pooled across the account, regardless of number of lines. Additional minutes available for purchase.
Learn
more
Included minute allotment varies by tier. Toll-free minutes
are pooled across the account, regardless of number of lines. Additional minutes available for purchase.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Unlimited calls within the US/Canada**
Unlimited calling/phone calls within the US
and CA. Plus, choose from affordable and convenient international calling plans
that fit your business. Terms and conditions may apply.
Learn more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Enhanced Business SMS
Designed to meet latest carrier requirements and improve deliverability. Included SMS allotment
varies by tier. Additional SMS available for purchase. Available upon request.
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Voicemail-to-text
Automatically convert voicemail messages into text form so users can screen
messages easily and respond to the most important call first.
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Visual voicemail and voicemail-to-email
Access voicemail messages from your desk and
mobile phones, email, desktop app, and online account.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Team messaging
Collaborate more effectively with colleagues,
clients, and contractors with team messaging, task assignment, calendar sharing,
and more. Also, utilize out-of-the-box integrations with Jira, Asana, Box,
Google Drive, OneDrive, and more.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Document sharing
Access
documents and files stored on your computer or your Google Drive, Box, OneDrive,
and Dropbox accounts and easily share them with your team members.
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Call management and phone system
administration Sophisticated call management, enabling you
to configure your phone system across the entire company, regardless of location
or device. Optimize communication with custom admin and user configurations
online or using the mobile app.
Call management features include:
*Not available with Essentials.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Mobile apps for iOS and Android
Whether you're an Apple or Android user, you can use your smartphones and
tablets to make and receive calls, join and host meetings,
team message coworkers and partners, send and receive faxes and texts, set up
and join conferences, and configure phone system settings, notifications, and
voicemail.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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High-definition (HD) voice
To consistently deliver the highest HD quality possible, RingCentral utilizes
the Opus Interactive codec for audio and video, as well as the G.722 codec for
audio.
Learn more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Call log reports
Get a complete record of all your inbound and
outbound calls and faxes. View the name of the caller, the number or extension
dialed, as well as the time, date, and duration of the call.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Phone rental options: desk and
conference phones Rent any desk phone or conference phone for a
low monthly price.
Contact sales for details and pricing.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Add Video Pro and Video Pro+ users
Administrators can add Video Pro and Video
Pro+ users from within MVP.
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Unlimited internet fax
Send and receive faxes from your computer, mobile device, Microsoft Outlook,
cloud storage providers (such as Dropbox), and more.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Unlimited audio conferencing
Host an
unlimited number of audio conference calls, with up to 1,000 attendees per
conference. Each user gets unique host and participant access codes.
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Video meetings and participants
Hold video meetings with screen sharing,
in-meeting public and private chat capabilities—anytime, anywhere, on any
device.
Maximum
number of participants varies by the video platform:
Premium with RingCentral Video (up to 200) Standard with RingCentral Video (up to 100) |
Available as an add-on
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Up to 100 people
per video meeting
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Up to 200 people
per video meeting
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Up to 200 people
per video meeting
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High-definition (HD) video
RingCentral delivers crystal-clear HD quality video and voice.
Learn more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Quality-of-service reports
Gain the ability to proactively review
overall RingCentral system health and diagnose quality issues impacting users. A
holistic overview of quality measured by location, endpoint, codec, ISP, and
more enables
easier monitoring and faster troubleshooting.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Popular integrations including Microsoft 365,
Google Workspace, Slack, and more
RingCentral offers the largest ecosystem of integration apps in the
communications and collaboration space to maximize productivity and efficiency.
Get integrations for bots, AI, analytics, archiving, automation, productivity,
and more.
Learn
more
|
Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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24/7 support
Unlimited chat and phone support.
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Multi-level auto attendant
Answer callers automatically with customized
greetings, and ensure every call is directed to the right employee or
department.
Learn
more
Auto-attendant is a virtual receptionist
service that greets your callers and routes them to employees, departments, or
to any phone in the world (i.e. an employee's mobile phone, an office deskphone,
or a virtual phone on the RingCentral app).
With the multi-level auto attendant feature, you can create rules to handle
incoming calls for multiple office locations or language selections. For
example:
“Press 1 for our New York office. 2 for Chicago office. 3 for Los Angeles
office.” OR
“Press 1 for English. Marque 2 para Español.”
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Professional implementation
Get the most out of RingCentral with a
portfolio of professional and personalized services, ranging from planning,
designing, and implementation to project management, ongoing support, and
consulting.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Call recording
Automatic call recording: Set your
RingCentral phone system to automatically record inbound and outbound calls for
individual users or inbound calls for departments.
On-demand call recording: Allows Users to
manually record phone calls anytime using an IP Phone provisioned with
RingCentral, Forwarding Number, or RingCentral Phone for Mobile.
Learn
more
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Available as an add-on
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On-demand
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Automatic
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Automatic
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Compatible with RingCentral Rooms™ (add-on)
Turn any space into a conference room.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Compatible with RingCentral Room Connector (add-on)
Room Connector allows room conferencing systems on legacy hardware with SIP-based endpoints (third party endpoints) to connect and access video meetings on RingCentral.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Single Sign-on
Users can log in to RingCentral automatically with their corporate credentials.
Reduce the IT cost of assisting in password recovery and benefit from a central
authentication point that securely accesses your RingCentral service from any
device.
Learn
more
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
|
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Multi-site admin and management
Get the flexibility to manage and support
your branch offices based on their unique operational needs.
Learn
more
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Up to 8-digit extensions with site codes
Simplified intra-site dialing for large multi-site customers.
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Hot desking
Allows users to log in to shared phones to access their own RingCentral
extensions, voicemail and greetings, and other features.
Hot desking lets employees share office desk phones while keeping their separate
extensions, greetings and voicemail access.
It enables companies to save costs of desk phones while still letting their employees remain productive. |
Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Advanced call handling including whisper, barge,
and more
Advanced call management controls (monitor,
whisper, barge, takeover) to allow authorized users to listen in on employee
calls with clients to monitor the conversation, provide coaching, and facilitate
discussion.
Other
features include overflow call queues, user groups, and role-based access
control with customized roles/permissions.
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Real-time analytics
Gain
real-time insights into your RingCentral system and gather business-relevant
data, alerts, and reporting metrics.
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Popular CRM integrations with Salesforce, Zendesk, and more
Bring the functions and features of
RingCentral MVP into your business apps such as Salesforce, Zendesk, Microsoft
Dynamics, ServiceNow, etc.
Learn more
|
Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Industry-specific integrations with Canvas, Smarsh, and more
Bring the functions and features of
RingCentral MVP into your vertical's business apps such as Canvas, Smarsh, etc.
Learn more
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Developer platform and custom integrations
RingCentral APIs let you create your own
custom applications and seamlessly integrate business communications into your
key business processes, so you can automate workflows, drive efficiency, and
gain valuable
insight from communications data.
Visit
Developer Portal
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Device status reports
Monitor
hard phone registration status globally and gain visibility into your devices'
history.
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Available as an add-on
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Available as an add-on
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Available as an add-on
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Included in plan
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Device status alerts
Set up
automated monitoring rules and receive notifications when devices are offline.
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Available as an add-on
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Available as an add-on
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Available as an add-on
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Included in plan
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Unlimited storage***
Store an unlimited* amount of documents, spreadsheets, presentation files,
contracts,
invoices, images, videos, and recordings.
*Retention period applies.
Store an unlimited* amount of content within your RingCentral app. This could be
documents, spreadsheets, presentation files, contracts, invoices, images, or
videos that you send as attachments within messages; or these could be the
recordings of your video meetings.
*Retention period applies. |
Available as an add-on
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Available as an add-on
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Available as an add-on
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Included in plan
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