The AI capabilities that have recently been released by RingCentral are exciting. I'm planning to use RingCentral’s Developer Platform to tap into their AI model and build some deeper integrations with our systems.
Matthew Nieto
Head of Technology
Trojan Recruitment Group deploys RingCentral to ensure every phone call is answered and no call goes to voicemail
With national presence and a people-focused culture, Trojan Recruitment Group provides a wide range of outsourcing and consulting services, as well as temporary, contract, and permanent employment solutions.
“One of the things I remember when I first started at Trojan was the CEO telling me that no phone call goes to voicemail – every call needs to be answered,” said Matthew Nieto, Head of Technology, Trojan Recruitment Group.
However, that core value was challenged by an inflexible phone system. Trojan was operating with a cloud-managed VoIP service, which it had upgraded to from a traditional on-premises IP telephony solution, retaining the original system’s desktop phones. However, calls had to be forwarded manually when staff were away from their desks and the management overheads just to make simple configuration changes were, in Nieto’s words, “insane”.
Replacing its thin client and desktop fleet with laptops gave Trojan the opportunity to re-evaluate its phone system and explore unified communications as a service (UCaaS) solutions with a strong softphone capability to support a more mobile and flexible workforce. The key challenges in upgrading were to simplify the complicated set of rules and IVRs with its existing environment, and also retain Trojan’s 100 number range in each branch.
