Overview
Faced with a shaky, aging telephony system that hindered efficient operations and growth, this private religious university implemented RingEX and RingCX to unify its global campus footprint for 5,500 staff members and 35,000 students. By leveraging the RingCentral App Gallery’s Microsoft Teams integration, they also enabled a "single pane of glass" workflow. This transition eliminated physical hardware dependencies and cut contact center expenses by 52%.
Deploying RingCentral has benefited us in many ways. From giving our faculty and staff more mobility in how they communicate, to empowering our call center teams to easily monitor call volume and patterns, to making our campus safer, we know we made the right choices with RingEX and RingCX.
Communication Systems Engineer
About our customer
This Private Religious University, with multiple campuses spread across Utah, Idaho, and Hawaii, has focused on developing students of faith and intellect for 150 years. With a population of 35,000 students, the institution integrates rigorous secular learning with a mission-driven curriculum and earned the title 2025’s most highly recommended university.
The challenge: Fragile communication systems limited by physical boundaries
By 2021, the university's legacy digital environment was showing its age, becoming increasingly unstable and "shaky" with each passing year. This aging infrastructure created a rigid environment that tied faculty to physical desks and struggled to support a growing network of global learning centers.
