Overview
Mastech Digital faced significant friction due to decentralized, legacy systems that failed to meet strict government-compliance demands in India. By adopting Global RingEX and AI Virtual Assistant (AVA), the organization consolidated its global communications, ensuring regulatory approval while drastically improving call stability. Looking forward, the company plans to further optimize productivity through deep app integrations and additional generative AI tools.
We’re geographically distributed and have complex needs–including the need to meet regulatory compliance in different regions. I’ve researched major UCaaS providers, and RingCentral is the only one capable of delivering the truly global communications solution we need.
Philippe Bourdon
CIO and CISO
About our customer
Mastech Digital, based in the US with a significant presence in India, Canada, and Europe, has provided expert digital-transformation IT services since its founding four decades ago. The publicly traded company serves thousands of organizations worldwide through staffing, data analytics, and AI-enabled workflows.
The challenge: Decentralized systems and regulatory barriers
Before the migration, Mastech Digital operated under a fragmented communications model, relying on disparate local vendors in every region where they expanded. This lack of a unified platform created immense pressure on the IT department, particularly when trying to navigate the rigid legal landscape of the Indian market.
The solution and ROI: Unified global communications, bolstered by AI
To address the obstacles presented by regional fragmentation, Mastech Digital partnered with LivTech, Inc. to move to an integrated cloud environment with RingCentral. By swapping out localized hardware for a worldwide digital framework paired with AI Virtual Assistant (AVA), they stabilize their connections and reclaim wasted budget.
