Jacoby & Meyers

Americas

In fact, Michael adds, the vendor did build some of the tools Jacoby & Meyers requested. But those additions didn’t fully solve the firm’s challenges. “I think the suggestions we made helped the company build a better system. But we didn’t want to be pulling our phone vendor along to keep up with our needs. We wanted a solution that had everything we needed right out of the gate—and that actually pushed us forward.”

Receiving multiple RingCentral recommendations from trusted colleagues

While Michael and his technology team were investigating a different phone system, he spoke with partners at two law firms—both of whom were having positive experiences with RingCentral.

“RingCentral sounded great based on the success my colleagues were having with it. But I’m not the telephony expert at our firm, so I asked my CTO to do his research. He came back to me and said, ‘This system has everything we need.’”

Enjoying significant operational improvements

As Michael points out, migrating his nationwide 250-person staff to the cloud-based RingCentral platform led to several benefits immediately.

“One huge advantage of having RingCentral was the ability to give our clients a single number to reach us—however they preferred, and wherever we happened to be. Before RingCentral, we had one number for texts, a desktop phone line, and a separate line for faxing. Clients needed all three numbers depending on how they wanted to communicate. Now, they can reach us through all those methods from one number. That’s letting us improve our client experience.”

Michael also notes that RingCentral helps streamline internal communications—which is becoming increasingly important as the firm continues to grow. “To reach a coworker using our old system, I’d have to find their extension in a spreadsheet. Now I can just type the person’s name in the RingCentral app, click their extension when it pops up, and get connected.”

Saving substantially on telephony

Although cost savings wasn’t even a major consideration in the firm’s decision to move to RingCentral, Michael explains that the migration actually led to a significant reduction in overall telephony expenses.