Overview
Iron Workers International modernized its member experience by transitioning from a fragile, on-premise PBX system to an AI-first cloud platform. This move solved chronic communication outages caused by shared infrastructure and physical lockdowns. Using RingCentral AI Receptionist, Video and Webinar, Iron Workers International automated 60% of routine inquiries and enabled a flexible remote-work model.
With our own aging IT infrastructure, we weren’t giving our members the service they deserved. Thanks to tools like RingCentral AI Receptionist, Video, and Webinar, we’re delivering outstanding member experiences every day.
Tim Strecker
Director of IT
About our customer
Iron Workers International, based in Washington, D.C., has shaped the skyline of North America since the 1890s. From the Golden Gate Bridge to modern skyscrapers, their 130,000 members represent the backbone of the continent's infrastructure.
The challenge: Fragmented systems and physical barriers
Iron Workers International faced a fragmented communication environment that created daily friction for both staff and members.
Their on-premise PBX system was housed in a shared building where third-party technicians frequently—and accidentally—knocked the union’s entire network offline. Situated within the White House security perimeter, the headquarters faced significant geographical challenges; frequent 'fenced-off' days during major events barred 100 employees from the office and left member calls unanswered.
