Corrigan Moving Systems

Americas

Corrigan’s employees were also becoming frustrated with the phone system’s lack of capabilities, Neil explains. “The moving industry still runs primarily on phone calls, but when our employees left their desks, they couldn’t stay in communication with customers or partners unless they gave out their personal numbers. They also didn’t have the ability to text from their business lines, which a growing number of customers want as a communication option.”

Finally, Neil points out that even if the company had been happy with its legacy phone system, the costs to maintain it were becoming untenable.

Moving their communications into the modern era

As Neil explains, rolling out RingCentral for Corrigan’s 275 office-based employees solved all of the company’s telecom challenges—while creating several additional operational benefits as well. One key new benefit, he says, is that employees can now easily manage and customize their own business phone environments.

“I think the self-sufficiency RingCentral gives our staff is the biggest benefit. Employees are going into the app to choose where they route calls, what hours of the day to have their business number ring on their cell phones, and making temporary changes like directing calls to a coworker while they’re away at a doctor’s appointment. Our employees can now customize their workflows more easily than ever, and that’s making them more efficient.”

Another major benefit Corrigan has enjoyed since migrating to RingCentral, Neil adds, is the ability to send and receive text messages on employees’ business phone numbers—a capability the company never had before.

Finding benefit after benefit with RingCentral

One of the many ways RingCentral is helping Corrigan’s employees improve their daily workflows, Neil notes, is by enabling them to work and stay connected to customers from anywhere.

“Our employees still have desk phones in the office, but now they can easily make and receive their business calls—and texts, too—through RingCentral on their laptops and personal cell phones,” he says. “If they need to work from home, or they’re on the road for any reason, our employees don’t need to miss a single customer or partner communication.”

In fact, Neil adds, many Corrigan employees leverage another RingCentral feature to take mobility a step further. “Our employees love the Call Flip feature. If they’re in the office and on a call with their desk phone, they just press a button and flip the call to their cell phone”

Yet another operational improvement Corrigan is now enjoying with RingCentral, Neil explains, is the ability to make better-informed business decisions thanks to the tremendous visibility the management team now has into the company’s communications.

RingCentral pays for itself—and then some

Finally, Neil points out that RingCentral has proven to be not only less expensive than Corrigan’s previous phone system, but an upgrade yielding such substantial savings that it more than covers its own costs.