For decades, most corporate phone systems were powered by on-premise PBX hardware.
Though legacy PBX systems once provided key advantages, those benefits are now outweighed by major drawbacks—most notably cost and severely limited functionality. Traditional PBX hardware is inflexible and lacks the scalability to adapt to the ebb and flow of business. It hinders true mobile device integration and seamless connectivity of remote workers and multiple locations. Plus, onsite hardware requires a significant upfront investment and is expensive to maintain. Simply put, on-premise PBX systems are cost-prohibitive and impede even the most basic forms of modern communication.
An early innovator of cloud communications, RingCentral saw a new way to revolutionize business phone systems using the power of the cloud. They developed a virtual PBX (also known as cloud or hosted PBX) solution, which has all of the benefits of traditional PBX—voice, fax, voicemail, extensions, conferencing, paging, intercom calling, etc.—without the expense and limitations of hardware-based systems. And with its latest innovation, RingCentral Office®, virtual PBX now offers critical advantages over legacy systems. Advanced features such as complete mobile integration, Business SMS, and web meetings with HD video and screen sharing allow businesses to compete in the new world of work.