Cloud communications platforms offer service-sector employers and employees more than a platform for communication. It turns out, they also drive significant business value by providing work-from-anywhere (and anytime) mobility that wasn’t available before, as revealed by RingCentral’s recent Customer Success Metrics Survey. The professional service industry was no exception to these significant benefits generated through employee efficiency and collaboration.
Top takeaways from the survey
The survey results from more than 148 of RingCentral’s professional and consumer services customers found that deploying our all-in-one messaging, video, and phone solution yields critical improvements both within the workforce as well as for customers. Some key benefits include improved ability to streamline workflows, increased efficiency of meetings, and increased access to resources, information, and other communication touchpoints.
“Our Professional Service customers confirmed the value of our open platform for enabling improved collaboration, workflows, and mobility,” said Matt Hassett, Director of Small Business Marketing at RingCentral. “The result: more productivity and improved customer satisfaction.”
Starting from the time of deployment, our customers reported measurable improvements in how they manage and use communications tools: reduced IT and hardware spending, fewer needless in-person meetings, improved mobility for remote workers, and other significant improvements to productivity. These benefits will not only serve them for the post-COVID recovery period but also help to prepare their organizations for the ongoing evolution to a hybrid workforce.
In their own words: Professional and consumer service leaders on RingCentral
Here’s what other business leaders have to say about life with RingCentral:
“Since we rolled out RingCentral, our revenue has more than doubled—it’s up 230%. We’ve reviewed all other factors to see what else might be responsible, and we’ve isolated RingCentral as the primary driver.”
Al Noufaro
Founder and CEO, Junk Chuckers
“By retiring our PBX systems, and consolidating phone and video conferencing tools with RingCentral, we’ve saved 30–40%.”
Neil Lertnamvongwan
Director of Information Technology, Pinnacle Renewable Energy
While at the height of the healthcare crisis, around 70% of organizations believed that the single biggest concern for continued remote working was a drop in productivity. But thanks to RingCentral, our service industry customers told us they were 30% more productive, achieved nearly 100% mobility, and saw marked increases in customer satisfaction.
Cloud communications: An opportunity for business transformation
Companies of all sizes have achieved value in deploying cloud communication solutions from RingCentral.
“Implementing a modern cloud communications platform is about more than just an infrastructure or provisioning change,” said Jocelyn Vallieres, RingCentral’s Senior Director of Customer Value Acceleration. “It’s an opportunity to transform the business and accelerate business value in ways that may be unexpected.”
Learn how to streamline communications in professional services with our free how-to guide.
Just the tip of the iceberg
With results that encompass 18 key business metrics, there’s much more to unpack from our customer success survey. In the coming weeks, we’ll take a closer look at the results and explore some of the specific improvements seen across key business segments and within industry vertical markets.
In the meantime, download the new RingCentral Customer Success Survey datasheet to take a closer look at the professional services results—and book a demo now to get one step closer to seeing these improvements within your own organization.
Originally published Jun 29, 2021, updated Nov 03, 2023