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RINGCENTRAL ANALYTICS

Understand every conversation. Improve every interaction.

Turn AI-powered conversation insights and real-time analytics into better customer experiences and stronger team performance.

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Hear what customers need

Use AI to uncover recurring topics, customer sentiment, and opportunities to improve service.

Make your AI more effective

Identify gaps in automated responses to help more customers get the answers they need.

Keep service moving

Track call trends and live queues to improve coverage and reduce customer waits.

Screenshot of RingCentral app showing coaching insights for July 2024, highlighting strengths and opportunities in communication skills.
AI CONVERSATION EXPERT

Find opportunities in every conversation

  • Discover what drives customer calls

    Uncover recurring questions, concerns, and topics to guide better business decisions.

  • Understand sentiment and service gaps

    Identify patterns in customer sentiment to see where experiences need attention.

  • Coach with clearer direction

    Use AI scoring and conversation insights to focus coaching where it matters most.

Screenshot of a RingCentral analytics dashboard showing call handling statistics, including resolved and unresolved calls with graphs and charts.
AI RECEPTIONIST ANALYTICS

Optimize how your AI serves customers

  • Measure how calls are handled

    Track call volume and resolution rates to understand your AI Receptionist’s performance.

  • Understand what leads to resolution

    See how business knowledge and transfers help AIR address caller needs.

  • Turn unanswered questions into better answers

    Identify recurring unresolved questions and update FAQs to improve future responses.

Smartphone displaying service level at 94.9% with a performance summary chart for San Francisco, New York, and Beijing offices.
BUSINESS ANALYTICS + LIVE REPORTS

Balance team workloads and customer needs

  • Plan ahead with confidence

    Use historical call trends across teams and locations to identify gaps and improve staffing.

  • Respond as demand changes

    Monitor waiting callers, queue activity, and team availability to adjust coverage when needed.

  • Keep your priorities in view

    Customize historical and real-time dashboards to track the metrics that matter most.

Loved by over 600,000 businesses of all sizes

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Tarrytown Expocare Pharmacy logo

“Adding the AI Conversation Expert to our Customer Success department's RingCentral environment has been invaluable. The AI and customer insights let us coach agents effectively, gives us insights we never had into trends across our large volume of calls, and helps us better serve our customers and their patients.”

Matt Pernesky | Director of Customer Experience

Read the case study
Products used:
RingEX
AI Conversation Expert

Explore our AI-powered products

Business Phone

The world’s most reliable cloud phone system with built-in team messaging – all reimagined with AI at every step.

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Contact Center

Create effortless customer experiences across every channel with our AI-first contact center solutions.

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Curate virtual, onsite, or hybrid events where AI enhances every milestone – from planning to execution.

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Conversation Intelligence

Empower sellers at every stage with at-a-glance sales views, AI-powered scoring, and instant call summaries.

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All your questions, answered

Resources

Video: See Analytics in Action
See Analytics in action
Watch video
Report: RingCentral Analytics rated as top analytics solution by the Tolly Group
RingCentral Analytics rated as top analytics solution by the Tolly Group
Read report
Case Study: See how Mission Veterinary Partners uses Analytics to optimize operations
See how Mission Veterinary Partners uses Analytics to optimize operations
Get the case study

Act on insights with real-time analytics

Put all your communications data to work, so your teams can make smarter decisions.

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