Outbound CX

Turn your contact centre into a profit centre

Sell, collect, and proactively support with dynamic outbound contact centre and campaign management.
Contact center agent using RingCentral Engage Voice for their outbound call center campaigns

Make it easy for customers to get help anytime, from anywhere

Step up proactive outreach

Make the most out of every campaign with manual, preview, progressive, and predictive diallers.

Empower your agents

Increase productivity and deliver consistent experiences with flexible agent scripting.

Gain actionable insights

Improve operations with real-time and historical insights, plus comprehensive  agent analytics.

Improve security and compliance

Reduce TCPA exposure and comply with DNC. Secure and scale communications with  99.99% uptime.

OUTBOUND DIALLERS

Speed up lead generation

Reach leads and customers faster than competitors while reducing the risk of TCPA violations.
Make the most of every connection by using advanced list management features with preview, predictive, and proactive diallers.

Maximise productivity by starting an outbound campaign during low traffic and switch to inbound when it gets busier.

Set up manual agent-initiated calling from a separate system. Scrub outbound call lists against the Do Not Call Registry and time-of-day enforcement data.

The agents are on a video call using the RingCentral app
The agent scriting in RingCentral Contact Centre Solution
AGENT SCRIPTING

Set agents up for success

Help your team deliver a more personalised service to every customer.
Quickly build and update responses with our drag-and-drop scripting builder. No coding necessary.

Assist agents by creating dynamic workflows to guide conversations and highlight compliance and mandatory disclaimers.

Get new outbound call centre agents up and running quickly with script guidance every step of the way.

Analytics and Reports

Adapt operations in real-time

Run agile operations with real-time reports to improve agent and outbound call centre performance.
Spot opportunities with preformatted or custom historical reports or dashboards to make it easier for your agents and customers.

Analyse trends and patterns with historical data to improve staffing and agent productivity.

How is realt -time analytics with RingCentral platform?
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INTEGRATIONS

Get more context on every call

Integrate popular CRMs to make outbound calls more relevant and effective. Create campaigns on the fly by grabbing lists from other systems and use web aggregators to capture and prioritise hot leads. Connect to any proprietary CRM, quality management, WEM, HR, or other back-end systems with our open APIs.

The fastest way to drive more outbound sales

Capabilities that make a difference

Connect agents with experts across the company with RingCentral MVP to solve customer issues the first time.

Separate your outbound environment or initiate calls manually. Scrub your lists to remove DNC registrants and mobile numbers.

With RingCentral Engage, our agents now have the capabilities like automated outbound dialing and screen pop ups showing them the relevant details about the next company they’re calling.
— Vasili Ikonomidis, Chief Information Officer

Build the complete customer experience

Omnichannel CX | Outbound CX | Digital CX

Create better customer experiences every time

48%
Increase in customer satisfaction
53%
Increase in employee satisfaction
25%
Increase in average revenue per agent
30%
Decrease in cost to serve
Source: 2022 RingCentral Customer Success Metrics Survey.

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