Turn your contact centre into a profit centre
Make it easy for customers to get help anytime, from anywhere
Step up proactive outreach
Make the most out of every campaign with manual, preview, progressive, and predictive diallers.
Empower your agents
Increase productivity and deliver consistent experiences with flexible agent scripting.
Gain actionable insights
Improve operations with real-time and historical insights, plus comprehensive agent analytics.
Improve security and compliance
Reduce TCPA exposure and comply with DNC. Secure and scale communications with 99.99% uptime.
Speed up lead generation
Maximise productivity by starting an outbound campaign during low traffic and switch to inbound when it gets busier.
Set up manual agent-initiated calling from a separate system. Scrub outbound call lists against the Do Not Call Registry and time-of-day enforcement data.
Set agents up for success
Assist agents by creating dynamic workflows to guide conversations and highlight compliance and mandatory disclaimers.
Get new outbound call centre agents up and running quickly with script guidance every step of the way.
Adapt operations in real-time
Analyse trends and patterns with historical data to improve staffing and agent productivity.
Get more context on every call
Integrate popular CRMs to make outbound calls more relevant and effective. Create campaigns on the fly by grabbing lists from other systems and use web aggregators to capture and prioritise hot leads. Connect to any proprietary CRM, quality management, WEM, HR, or other back-end systems with our open APIs.
Capabilities that make a difference
Connect agents with experts across the company with RingCentral MVP to solve customer issues the first time.
Separate your outbound environment or initiate calls manually. Scrub your lists to remove DNC registrants and mobile numbers.
With RingCentral Engage, our agents now have the capabilities like automated outbound dialing and screen pop ups showing them the relevant details about the next company they’re calling.