RingCentral a leader in IDC MarketScape: AI-enabled Contact Center WEM

The 2025-2026 Vendor Assessment examines the contact center workforce engagement management (WEM) applications market, focusing on how AI innovation is transforming the industry.
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Read the 2025-2026 IDC MarketScape for AI-enabled contact center WEM. Discover how RingCentral leverages AI analytics and automation to drive productivity.
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SOURCE:  “IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce Engagement Management 2025–2026 Vendor Assessment”, 9 December 2025, IDC # US53001425.
 
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.