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RingCentral a leader in IDC MarketScape: AI-enabled Contact Center WEM

Read the 2025-2026 IDC MarketScape for AI-enabled contact center WEM. Discover how RingCentral leverages AI analytics and automation to drive productivity.

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    • IDC recognizes RingCentral as a leader in cloud communications, validating its AI-powered platform
    • RingCentral's agentic AI drives measurable ROI by unifying communications across voice, chat, and video
    • Enterprises trust RingCentral to scale AI across contact center, meetings, and business phone systems

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Thank you for your interest in RingCentral. A sales advisor will contact you.
SOURCE:  “IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce Engagement Management 2025–2026 Vendor Assessment”, 9 December 2025, IDC # US53001425.
 
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.