As EVP & GM of Small Business, Mid-Market and Enterprise segments, Akshay Srivastava is responsible for the Go-to-Market and customer lifecycle for all of RingCentra's customers, leading sales, channel, solutions engineering, professional services and customer retention.
Srivastava joined RingCentral in 2019, leading Finance Operations. He then assumed the role of Chief Digital Officer managing a broad scope of operational teams driving critical business insights and leading digital transformation of the company’s systems and processes.
He served as Chief Customer Officer from June 2023 to July 2024 and was responsible for building and maintaining customer relationships, championing voice of the customer perspectives, leveraging insights from customer interactions, and driving customer loyalty and retention. In this role, he oversaw all of RingCentral’s customer support, customer success management, voice of the customer and community functions.
Srivastava has over 20 years of experience working in the technology industry with a deep focus on Software as a Service (SaaS). He grew up all over the world and has lived on every continent except Antarctica. He holds a Bachelor’s degree in Computer Science from Louisiana State University.
