Everyone in the telecommunications and customer service industry knows that a surefire way to turn customers irate is to make them endure long and silent hold times during calls. More often than not, making them wait like this not only irritates them, but also causes them to drop the call. This is why it is essential to sign up with a good phone service provider that has the capacity to make waiting easier for your callers.
This is one of the things that RingCentral Office can do for you. With its music on hold feature, being on hold won’t be dull anymore. This feature provides you with the ability to customize your call on hold audio, helping you present a pleasing customer-friendly line. The music on hold feature is one of the most creative ways to entertain, inform, and advertise to the customer or client on the other line.
While older and more traditional on hold protocols tend to be awkward and difficult to modify, RingCentral offers you a flexible tool that will keep your callers interested long enough to stay on the line until their call is either picked up or sent to voicemail. With the RingCentral music on hold feature, you can assign different music, ads, and voice recordings to different department extensions for target messaging. You can choose to record a message that encourages callers to patiently wait for an agent to answer the call and even add appropriate spiels of the customer’s value to the company as well as express gratitude for patronage. Take advantage of the wait time by playing voice recordings that let callers know about new promos and deals at regular intervals. Your customer’s wait time while the calls are being routed properly automatically becomes free “air time” for your advertisements and other promos.
Enjoy the music on hold feature by subscribing to RingCentral now.
The music on hold feature of RingCentral is a cost-effective means of keeping callers on the line while they are waiting for their call to be routed to the appropriate phone extension. This feature does not rely on physical hardware for it to work or to be modified, making it more affordable than on hold features from traditional business phone systems. It also works with and can be suited for any call system or enterprise.
The music on hold feature is an excellent platform for product information, promos, and other voice recordings. Apart from entertaining and informing the callers while they wait for their concerns to be addressed, this feature also serves as a virtually free advertisement space for your products and services. A 15- to 30-second commercial on radio and television costs big bucks to air. Imagine how much you can save by “airing” your promos and products during the hold-time of all your potential customers and existing clients. With its customized jingles and voice recordings, this feature decreases the likelihood of hang-ups and therefore increases customer satisfaction. And, as you may know from business, a happy customer will support your products and services. This means increased sales and more earned profit for your company.
Do not miss out on saving big bucks and bringing your customer service line to the next level. Subscribe to one of the most innovative phone system providers today. Sign up for a RingCentral account now and experience the benefits of music on hold feature.
The problem with long call queuing for customers, as well as for people who dial the phone for inquiries or potential clients, is the fact that the waiting time leads to impatience and causes the caller to drop the call. Several years ago, whenever we were put on hold, we would hear nothing but silence. This makes us, as customers, uneasy; it also makes us question whether or not someone is going to attend to our concerns. Thankfully, the innovations in technology today provide us with new and professional ways of handling incoming calls that need to be placed on queuing or hold.
RingCentral Office offers the music on hold system to enterprises, providing a creative but professional way to place customer calls on hold. The service is not limited to just background music just because the feature name is “music on hold”. Apart from your corporate jingle, you can also incorporate mini commercials for your new products, services, and promos. This nifty system not only entertains your callers and keeps them on the line; it also informs them of your business’ exciting new offers. The best part is that you have full control over which music tracks or recordings would play on different extensions. This gives you creative freedom with regards to the messages you want to relay to your callers. On top of these, the music on hold system is also made available digitally or virtually. This eliminates the costs of traditional hardware needed when you subscribe to old phone service systems.
Subscribe to RingCentral now to take advantage of the music on hold feature.
RingCentral, the country’s leading business VoIP provider, offers the music on hold feature to help your business handle calls placed on hold in a stylish but professional manner. There are a number of reasons why you should avail of this service. Some of them are:
Savings. Since this service is virtual/digital, the cost of bulky hardware is automatically eliminated. But more than that, the RingCentral music on hold feature is a podium for product/service information, promos, and other deals. This is big savings on your part, especially in terms of advertising and promotions.
Decreases the chance of having dissatisfied and irate customers. Customers do not appreciate waiting in silence for someone to address their concerns over a product or service they paid for. Music on hold entertains and informs the customer of your company’s latest offerings. While this is not an assurance of the elimination of customer irritability or the call’s disconnection, this definitely is a better and more productive alternative to silence.
Creative Freedom. You have complete control of what message(s) play when, on which extension, and how many times. This gives you the freedom to be creative in your corporate branding and product/service marketing. You can even choose different music or recordings to play, depending on the time, date, and caller ID. This means you can use different music tracks or ads for business hours and for after-hours. This way, the customers learn when and which number to call for specific concerns.
Music on-hold has never been this useful. Experience the difference that only the RingCentral music on hold feature can provide. Register for an account today.