Having a dial by name directory as part of your phone system not only makes things easier for your caller, it also gives you a good reputation. In a fast-paced world people like to deal with things as quickly as possible – and making a telephone call is no different. When a person makes a call, they would like to be patched to the person or department they wish to talk with immediately, with minimal waiting if there is any waiting at all. Being able to reach the extension they want by simply dialing the number associated with it is a convenience that will make them think well of your organization.
The dial directory offered with your RingCentral Office account gives you the power to assign one or two digits to your company's extensions so callers can contact them directly after they have connected with your business hotline. The automated attendant verbally lists down the names of departments or employees and the digits they are associated with. And because RingCentral is virtual and is hosted over the internet, all your office extensions can be attached to phone devices that your employees find convenient. This means that the chances of incoming calls being answered are high.
The RingCentral Office dial by name directory feature is also easy to set up. Because your extensions are virtual, you can add, subtract, or reassign extensions and edit the name directory accordingly without impeding your ongoing business operations. RingCentral prides itself in being able to provide high-quality business telephony features that are easy to manage and modify. With it, you have a telephone system that evolves with your operations.
Get a dial by name directory that is easy to customize for the changing needs of your company. Opt for a RingCentral Office account today.
Phone lookup by name is a feature that every good business is expected to have because it provides callers with a useful method of connecting with the person or department they wish to speak to. Not having this function as part of your phone system is not only an inconvenience for your callers; it is also an inconvenience for you because this means you will have to manually track down they person who can help the caller. Lookup by name facilitates a direct connection between the callers and the parties they wish to contact, eliminating the complications of badly-handled queries. With RingCentral Office, phone lookup is easier to manage. While traditional on-site PBX offered the same feature, it also made setting up difficult because of the required hardware. Because RingCentral is a virtual phone service provider, your will not have to worry about acquiring and maintaining hardware to activate such a feature. Simply log on to your account online and select the extensions you want to add to the directory, and follow the instructions of the setup wizard. You can modify your directory without any trouble anytime, thanks to the flexibility RingCentral imbues its products and services with. Once you have set up your phone lookup by name, your automated attendant will automatically implement it. Whenever someone calls your business trunk line, the auto attendant will greet them and list your extensions and their associated digits. For example, "Dial 1 for Sales Inquiries…" and so on. As soon as any of the assigned digits are dialed, they will be connected to the extension, which in turn can be connected to every convenient phoning device the relevant person or department uses to answer calls.
The RingCentral phone lookup by name feature is easily the best in the industry. Why not get it today?
The RingCentral dial by name directory assists callers and help them reach the proper extension when they call your RingCentral number. When callers dial your number, the auto-attendant will say the names and the extension numbers of the persons or department that owns the extension number. Through a general computer-generated voice which says "If you know the party you are calling…" and "Press 4 for the company directory." And when a caller enters the extension number, the auto-attendant will ask them to enter the first letter of the name or department that they want to contact. The directory will respond by stating the extension number and the extension owner, and will then connect the call. This ensures that no time is wasted in misdialing. You can set up your dial by name directory in easy steps using your RingCentral online account or through the Softphone. As you create new virtual extensions, you will be asked to enter the name of the employee or the department which owns the extension. The auto-attendant will be able to recognize the names and will read them to callers who require the directory. You can change the names of the extensions anytime you need to. Simply log in to your RingCentral online account. You can also add and remove extensions easily through your dashboard – no need to dismantle physical connections and install new ones. Your virtual extensions can go with you wherever you go, and callers who use your dial by name directory will be able to reach you conveniently. Project a more professional image and deliver customer service intelligently with the RingCentral Dial by Name Directory.
