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New Report: How AI is shaping the modern workplace


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The rapid advancement of AI technologies is transforming the way we work and collaborate. In recent months, the mainstream view of AI has evolved from that of a science fiction concept to one of a tangible and useful tool for everyday life as a result of the sudden emergence and widespread adoption of AI tools like ChatGPT, Bard, and DALL-E. 

In light of this growth in workplace popularity and prominence, RingCentral collaborated with Ipsos, a multinational market research and consulting firm, to explore how knowledge workers feel about this swift evolution, to understand how AI is being used at work now, and to consider how AI might be used in the future. 

The next frontier of productivity

RingCentral’s new report on AI’s impact on the future of work, released today, highlights several intriguing insights regarding AI’s role in the workplace and workers’ attitudes towards it. These insights were generated through a survey of 1,000 Americans aged 21 to 65 who are currently full-time workers, defined as working full-time, having two part-time jobs, or being self-employed full-time. 

Key findings from the survey

Here are some of the interesting takeaways from the Ipsos survey:

Embracing the AI transformation

Given the rapid evolution of AI, businesses need to adapt and embrace this technology to stay competitive. Here are five essential steps to help organizations successfully integrate AI into their operations:

The Impact of AI

AI is already revolutionizing various fields including collaboration, coaching, writing, coding, research, design, and more. As AI technology continues to develop, we can expect even more significant breakthroughs, such as:

Businesses that adapt to and embrace AI-driven innovations will be better equipped to capitalize on the immense potential that AI offers in transforming the modern workplace.

Addressing challenges and driving innovation with AI

As organizations integrate AI into their operations, it’s essential to recognize potential challenges and work proactively to address them. Here are three key areas to consider:

The Ipsos survey on AI, commissioned by RingCentral, provides valuable insights into workers’ attitudes and expectations surrounding AI in the workplace. As AI continues to shape the future of work, businesses must prioritize clear communication, collaboration, and education to ensure a smooth transition into this new era. By addressing concerns and knowledge gaps, fostering a culture of innovation, and navigating potential challenges, organizations can maximize the benefits of AI technology and stay ahead in an increasingly competitive landscape.

At the enterprise level, RingCentral has launched RingSense, a conversation intelligence platform powered by our latest AI innovations to make “sense” of recorded interactions between people, like video meetings or phone conversations. RingSense is one of the first initiatives in RingCentral’s broader plans to leverage AI in support of customer-focused solutions. We look forward to sharing more as we continue to integrate and innovate our AI technology. 

Originally published May 25, 2023, updated Jun 25, 2023

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