DELIVER A PERSONALIZED CUSTOMER EXPERIENCE, EFFICIENTLY
The information agents need. The results businesses want.
How preview dialer software works
delivered to your
presented contacts or each
workflow is presented
completes interaction or
creates a tailored callback
fetch and deliver qualified
COACHING AND ANALYTICS
Never stop improving the way your business wins–and serves–customers
Boost agent performance
with real-time call center manager or supervisor coaching capabilities from Monitor, Chat Suggestions, and Barge-in
Understand where help is needed
with at-a-glance visibility of live reporting dashboards that analyze agent success
Improve quality assurance
with closed feedback loops from readily available call recordings
MAXIMIZE OUTPUT & OPERATIONAL EFFICIENCY
Give agents the power to get more done
Make stronger connections
with automated dialers and blending in the background leading the way to live prospects and increased productivity
Count on 99.999% uptime
from dependable connections that don’t leave agents or customers hanging
Tailor campaigns to your goals
with rule-setting and data integration capabilities for establishing who you’re calling, when you’re calling, and how often
BUILT FOR TRUST
Create trust and promote positive customer engagements
Mind regulations as you go
with Safe Dial, featuring TCPA compliance-supporting tools, human intervention, and time zone conscious technology
Respect your customers
with seamless DNC list integration that lets customers opt out and helps agents stay aware of their choice
with around-the-clock reachability from real call back numbers, IVR, intelligent blending, and inbound routing
What is a preview dialer?
What are the benefits of a preview dialing system?
- No more dropped calls - Dropped calls mean lost leads. With preview dialing software, there are no delays in connecting calls, so potential customers can talk to agents immediately.
- Improved customer engagements - A preview dialer allows you to view the customers’ details throughout the call. This is particularly helpful if your outbound call center reaches out to thousands of people every day.
- Increased agent efficiency - If your call center agents can get insight on customers before engaging, they can better implement their goals. It’s easy to see that when you use preview dialing software, you empower agents.
- More savings - Save a great deal of money when you get an all-inclusive call center software that would perfectly complement your business phone system.