AUTO DIALER SOFTWARE TURN SECONDS INTO REVENUE
Maximize agent productivity and minimize worries of idle time, answering machines, and time zone navigation with Engage Voice’s predictive auto dialer algorithm.
Data-driven power dialer that promotes sales-driven success
How it works
free agents when the
connected to a real
predictive model in
(Again) and accomplishes
the business goal with
virtually zero idle time
OUTPUT & OPERATIONAL EFFICIENCY
Empower agents so they get more done
Make stronger connections
with automated dialers and blending in the background leading the way to live prospects and increased productivity
Count on 99.999% uptime
from dependable connections that don’t leave agents or customers hanging
Tailor campaigns to your goals
with rule-setting and data integration capabilities for establishing who you’re calling, when you’re calling, and how often
Arm agents with the information, tools, and guidance they need to own every moment
Keep agents well-informed
with quick access to customer information and seamless syncing between agent desktop and external applications
Focus on winning customers, not troubleshooting tech
with simplified, intuitive UI
Smooth out the sales process
with guided engagement flows that automatically adapt to each customer interaction
COACHING AND ANALYTICS
Never stop improving the way your business wins–and serves–customers
Boost agent performance
with real-time call center manager or supervisor coaching capabilities from Monitor, Chat Suggestions, and Barge-in
Understand where help is needed
with at-a-glance visibility of live reporting dashboards that analyze agent success
Improve quality assurance
with closed feedback loops from readily available automated call recordings
BUILT FOR TRUST
Create trust and promote positive customer engagements
Mind regulations as you go
with Safe Dial, featuring TCPA compliance-supporting tools, human intervention, and time zone conscious technology
Respect your customers
with seamless DNC list integration that lets customers opt out and helps agents stay aware of their choice
with around-the-clock reachability from real call back numbers, IVR, intelligent blending, and inbound routing
What is a predictive dialer?
- Pacing algorithm - How effective the predictive dialer software can be lies in its capacity to achieve a balance between the number of free agents and the number of outbound calls placed. Think of the pacing algorithm as a mathematical formula that determines the number of calls that should be placed and based on when the agents are available.
- Abandoned call rate - While it’s important for the predictive dialing software to be aggressive in dialing numbers, it should also be precise. If it takes too long before a potential customer is connected to a live agent, he or she might begin to hear busy signals and abandon the call. Call center managers should approach calling campaigns with the goal of minimizing the number of abandoned calls along with cutting back idle time among agents.
- Campaign and call center size - Predictive dialers typically perform better with large campaigns, in which there’s bigger statistical data to learn from and more room for the prediction algorithm to improve.
- Agent awareness - Timing is everything in predictive dialing. That’s why the dialing software needs significant agent data and call details, such as the number of live and idle agents and the average call duration.
What does a predictive dialer mean to a call center?
What is the difference between predictive and progressive dialer?
Predictive dialers vs. progressive dialers
Outbound DialingDials numbers even before an agent becomes available
Call FrequencyPlaces multiple calls for each available agent
AlgorithmsUses pacing algorithm to determine availability of agent
Outbound DialingDials numbers only when an agent becomes available
Call FrequencyPlaces a call for each available agent
AlgorithmsDoesn’t use algorithm since dialing is done in real time
How much is an auto dialer?
What is the best auto dialer software?
How much is an auto dialer?
Why get a hosted predictive dialer?
- Voice broadcast - relays important messages to multiple customers simultaneously
- Answering machine detection - allows agents to leave a message and move on to other clients
- Time zone awareness - delays calls until optimum answer times
- Local presence caller ID - improves answer rate
- CRM integration - enables seamless lead generation